After months of research After months of research, I purchased an iphone 13 in excellent condition from BackMarket. It came as advertised. No dents, scuffs or scratches. Only complaint I have is the packaging. I’m definitely considering purchasing my next phone on BackMarket.

False advertising on locked vs unlocked phone I purchased an UNLOCKED phone. Upon arrival & activation, carrier found it was LOCKED! Had to pay additional fee to have phone unlocked. Now Back Market claims my warranty is void, will not pay for the fee to unlock a falsely advertised phone AND will not reimburse me for the additional 13 month extended warranty which is, according to them, void! Don’t buy here, NOT at all customer service oriented. I have proof of all conversations!! Screenshot it all before they erased it!! UPDATE!! April 29, 2024. Wow! After the rotten service I received from the Fromt Line Customer Service Agent, Back Market made good on this pirchase. I have to say, after the horrible conversation from April 24, I didn’t think anything would happen. I will now re-think using Back Market in the future, but step cautiously through the process.

The whole process was easy The whole process was easy, I looked up what I wanted and found exactly that (MacBook Air) on back market for Wayyyy less than buying a brand new from Apple. The package came in like 2-3 days so I barely waited, I got emails that updated me on the status of my purchase the whole time. And my MacBook is AMAZING there isn’t a crack, a scratch, a lag NOTHING it’s absolutely perfect 10/10.

An excellent, trustworthy company My experience with BackMarket has been a very good one. They kept me informed of progress every step of the way, and when I had a technical problem with the refurbished iPhone I ordered, their tech help were very responsive and helpful, staying with me until I had it solved. The phone is as advertised, in excellent condition and works perfectly. They also issued me a nice trade-in amount on my old iPhone. I'm entirely happy with my BackMarket purchase and the entire experience,

Great place to find refurbed tech It was easy to sort through the specific device I wanted. I was patient to wait for the right device at the right price to come along. I appreciate that there were several payment options including PayPal.