Horrible customer service Horrible customer service. They DO NOT deliver on their ETAs. Complete waste of time. Don’t bother using them. They just make constant excuses. Try to blame the manufacturer, but other vendors seem to be able to meet their ETAs. Hmm.

The folks at BLT are badasses The folks at BLT are badasses. I purchased a high-end motherboard from them, and they consistently and promptly kept me informed of the order status. They easily beat all of their competitors' pricing including some of my favorites like B&H Photo Video. I'll definitely check there when researching purchases going forward.

Don't accept Paypal, only credit cards Great service, I just wish they accept Paypal. Come on ShopBLT, it's 2021 and all you take are credit cards? Time to raise up your game. PS: To answer your reply, this takes two stars off your service because nobody likes to give away her/his credit card details while secure online payment methods like Paypal or Venmo are available. Most online resellers use Paypal or other similar secure service, I don't see why you cannot.

Queue > random drops I, like many others, am in the market for a GPU and I can't believe how many people are getting upset over a FREE queue. In a world where amazon, best buy, and the other big companies have truly awful systems that seem to cater towards bots and scalpers, BLT's queue at least gives some transparency and the promise of an eventual GPU for those willing to show a bit of patience. Granted, it might be A LOT of patience, but that's the current market right now. I honestly don't see a downside as it is free to wait and free to cancel if I find a GPU in the meantime. Bummed out that BLT's review score has gone down to four stars, but hopefully with some more rational reviewers such as myself, we can get it back up to five.

Over promise, under deliver I ordered a graphics card in October of 2020, and every other week I get an update saying it’s been pushed back. I don’t know if they’ve just prioritized other orders over mine - or if they’re really are just that bad at inventory planning. They use the excuse that they can’t control when they get inventory, which I acknowledge, but if your supply change is really that inconsistent then you shouldn’t open things up for preorder.