Kerlande Lucien
GBI just wanted to show how grateful I… I just wanted to show how grateful I am, after purchasing my first juicer, I run into some electronics problems with the motor. Contact customer service and they were very helpful and rest assured I received a brand new juicer. Now I can continue with my juice Diet. Thank you. Greatly appreciated 🙏🏾
Chris
GBKelly A+++++ Kelly, the customer service agent I worked with to handle a problem with my juicer, should be training other CS agents. NEVER was there a word making me wrong or stupid. There was polite yet friendly apology for any inconvenience, plus the right remedy was given swiftly and efficiently which handled the problem. I sincerely pray that Kelly is put in some sort of trainer position. 85% (a generous estimate) of Cust. Svc. people are, sadly, not equipped to handle the public. Kelly gets an A+++++ from me. Thanks, Kelly.
Jess Thorup
DKWASTED TIME TRYING TO GET KOIOSSSHOP TO GIVE ME THE DISCOUNT OFFERED. Had to email and phone for defective discount code. 1st reply: It's good, must be your browser do this...FOLLOWED ALL INSTRUCTIONS, STILL DID NOT WORK. Emailed my dilemma... 2nd reply: It works fine so just apply it for refund/ rebate after purchase. FOLLOWED ALL INSTRUCTIONS, STILL DID NOT WORK. Emailed for refund in amount of discount, discount applied. HOW MUCH OF MY TIME DID THIS TAKE FOR $13.52 DISCOUNT??!!
Marcela Simpson
GBRobert's customer service exceeded my expectations! I was very impressed with Robert's professionalism and commitment to customer service! Not only was he very patient when assisting me during our chat session, but he also followed through with my request less than 24 hours later. Truly Robert is someone that cares about the customer and is also very reliable. Kudos!
Jha Macasaet
GBunit replacement This review is for my experience with Russel, the support team member who received my call the second time I called. He is very polite and responsive. He is also knowledgeable and very willing to help. He emailed me the information I needed and responded to every email I sent. According to him, my claim has been submitted so I’m just waiting for the replacement unit now. So well see and I hope they come through.