Shanice
GBQuick Responses, Kind Attitude The little rubber or plastic part inside the main blender attachment broke, and I emailed for info about a new one. The person that helped me was extremely quick to respond and sent the info over to the people that handle replacement parts immediately. I really appreciated the kindness and professional attitude from Christine from KOIOS!
Jamie
GBThe top of our je-70 juicer cracked The top of our je-70 juicer cracked, I contacted koios via email and they responded immediately. Rep Russel contacted me and advised me how to locate order number. He immediately responded back with follow up emails. Advised it would be coming from overseas and would take a few weeks. He was incredibly helpful, sincere and professional. Great customer service. Part arrived today and we can begin to use juicer again. Thank You Russel. Totally worth the wait. Thank you. Jamie.
Steve Warnick
GBThe people at koiosshop.com were disingenuous. I was led to believe that in return fo providing a review of your Immersion Blender I would receive an Amazon gift card. I provided the review and the required documents, but it appears you have reneged on your part. It's too bad. While I like your Immersion Blender, I will not buy any more of your products, nor recommend other's do so. Steve Warnick
Michael
GBJennah was very helpful in Chat Excellent support chat experience. Very thorough and efficient. Got all my information and forwarded it on. I work at a Help Desk myself (Senior level), so I always appreciate a good help desk experience. Plus, I know what a tough job this is. Keep up the good work. I'm bummed that the seal on my immersion blender leaked, but after this chat, I left with a good feeling about Koios.
Marcela Simpson
GBRobert's customer service exceeded my expectations! I was very impressed with Robert's professionalism and commitment to customer service! Not only was he very patient when assisting me during our chat session, but he also followed through with my request less than 24 hours later. Truly Robert is someone that cares about the customer and is also very reliable. Kudos!