Ashley and Robert
GBJoshua from Koios was efficient and a… Joshua from Koios was efficient and a great communicator. He was able to assess the situation and help us by sending over a new sieve to replace our broken one, as well as help me figure out how to use the reverse function! Thank you so much
Tiffany Williams
GBGrateful they still have the filters… Grateful they still have the filters that I need for my air purifier. And fast delivery!
Shanice
GBQuick Responses, Kind Attitude The little rubber or plastic part inside the main blender attachment broke, and I emailed for info about a new one. The person that helped me was extremely quick to respond and sent the info over to the people that handle replacement parts immediately. I really appreciated the kindness and professional attitude from Christine from KOIOS!
G Chu
CASuccessful replacement of immersion hand blender under warranty I bought a Koios 5-in-1 hand blender from Amazon earlier this year. We loved using it but 3 months after first using it, one of the attachments from the main motor unit became stuck in the chopper lid, making the blender motor unit unable to attach to anything apart from the chopper. I contacted Koios and they were very helpful. Rey, the customer representative I communicated with, asked me to upload a quick video of the problem and they sent me a new replacement hand blender set right away. I appreciate the help I received and the quick response time.
Marcela Simpson
GBRobert's customer service exceeded my expectations! I was very impressed with Robert's professionalism and commitment to customer service! Not only was he very patient when assisting me during our chat session, but he also followed through with my request less than 24 hours later. Truly Robert is someone that cares about the customer and is also very reliable. Kudos!