Joanie
GBExcellent HEPA!!! I have purchased 7 or 8 of these Air Filters because they are exceptional units! They are small, quiet, powerful and take in air from three different directions. I highly recommend this product! I'm more than satisfied after using them 6 months already!
Michael
GBJennah was very helpful in Chat Excellent support chat experience. Very thorough and efficient. Got all my information and forwarded it on. I work at a Help Desk myself (Senior level), so I always appreciate a good help desk experience. Plus, I know what a tough job this is. Keep up the good work. I'm bummed that the seal on my immersion blender leaked, but after this chat, I left with a good feeling about Koios.
Chaya Hoffman
GBAlex- Best CSR After a couple of months, my personal blender went on the fritz (I simply make one small smoothie each morning). It was just bad luck I supposed so I called Customer Service. I spoke with Alex who was extremely helpful and courteous. All good, since I am still under warranty they are sending out a replacement
Steve Warnick
GBThe people at koiosshop.com were disingenuous. I was led to believe that in return fo providing a review of your Immersion Blender I would receive an Amazon gift card. I provided the review and the required documents, but it appears you have reneged on your part. It's too bad. While I like your Immersion Blender, I will not buy any more of your products, nor recommend other's do so. Steve Warnick
Jamie
GBThe top of our je-70 juicer cracked The top of our je-70 juicer cracked, I contacted koios via email and they responded immediately. Rep Russel contacted me and advised me how to locate order number. He immediately responded back with follow up emails. Advised it would be coming from overseas and would take a few weeks. He was incredibly helpful, sincere and professional. Great customer service. Part arrived today and we can begin to use juicer again. Thank You Russel. Totally worth the wait. Thank you. Jamie.