Steve Warnick
GBThe people at koiosshop.com were disingenuous. I was led to believe that in return fo providing a review of your Immersion Blender I would receive an Amazon gift card. I provided the review and the required documents, but it appears you have reneged on your part. It's too bad. While I like your Immersion Blender, I will not buy any more of your products, nor recommend other's do so. Steve Warnick
Kristen Erickson
GBWarranty & Replacement Parts Working with Rey today. He has been super helpful helping me register for warranty from an order ID on a past wedding gift and filling out request for replacement parts. Although the request is still in progress his service has been exceptional.
Andy Richmond
GBRey was SUPER responsive Rey was SUPER responsive. He was empathetic and quickly responded to my issue with an agreeable resolution. Honestly I didn't expect to chat with a real person when I clicked on the chat icon. But I was quickly routed to a real person. Rey answered and explained the initial interaction was an AI bot, but I was talking with a real person now. Our interaction was a very quick, satisfying and efficient experience. Five stars. :)
Chris
GBKelly A+++++ Kelly, the customer service agent I worked with to handle a problem with my juicer, should be training other CS agents. NEVER was there a word making me wrong or stupid. There was polite yet friendly apology for any inconvenience, plus the right remedy was given swiftly and efficiently which handled the problem. I sincerely pray that Kelly is put in some sort of trainer position. 85% (a generous estimate) of Cust. Svc. people are, sadly, not equipped to handle the public. Kelly gets an A+++++ from me. Thanks, Kelly.
Jha Macasaet
GBunit replacement This review is for my experience with Russel, the support team member who received my call the second time I called. He is very polite and responsive. He is also knowledgeable and very willing to help. He emailed me the information I needed and responded to every email I sent. According to him, my claim has been submitted so I’m just waiting for the replacement unit now. So well see and I hope they come through.