Jooki experience The jooki stops very frequently (multiple times in an hour). The lights stay white, but no music. The jooki can't be turned off when this happens and needs a hard reset. Very disappointing for my daughter. I had hoped for a better experience for my daughters birtday present. Update: The servicedesk helped me to reset the Jooki, now it seems to work the way it should. They even offered me a new Jooki if the problems continued. My daughter loves the Jooki even better now!

Great Product & Customer Service We've had our Jooki for 2+ years and the kids still love it! We recently had an issue connecting to it, but Customer Service was a great help! And it's working again, no problem. Turns out one of the kids had accidentally put it on airplane mode, which you never would have known just by looking at it. The fix was super easy, but I never would have thought of it on my own. To anyone who has left a bad review ... have you tried contacting Customer Service directly? They are so helpful!

Kids love their Jookis We were looking for an alternative for the Tonie boxes, since we do not want to buy new Tonies all the time. We are really glad that we found Jooki which can easily be linked to our Spotify family account, so we can change the playlist whenever the kids want. Besides, the support team is super ... quick responses, easy tricks to help and they even found a solution for an out off warranty issue. We can only recommend these music players!

Outstanding Service and Product Support! My sons Jooki was having some problems. I reached out to customer service and not only were they extremely quick and helpful, but they made me feel like they wanted the issue fixed as bad as my son did! When we couldn't get the issue resolved, they replaced the unit! To say that we were pleased would be an understatement. After receiving the new Jooki, we ordered another one for our daughter's upcoming birthday! 10/10 would recommend!

Best Music Box for Kids A few years ago we were looking for an alternative to the Toniebox and found Jooki. (We’re from Germany) It’s Great that you can use it as a toddler and as a Teenager because of the Functions and the Look. We have the 1st and the 2nd generation and both work well and the Customer Service does a fantastic job. We always recommend the box when friends are thinking about a music box for their Kids.