Dee
MTLove it and efficient customer care service My kids, 4 and 6, love it! We bought it for them a few months ago. They use it independently and have their own tokens to listen to what they're in the mood for. What's amazing is being able to connect to Spotify without their needing my phone! I strongly recommend for parents like us who don't want unnecessary screen time;)
Nicole
CAGreat Product & Customer Service We've had our Jooki for 2+ years and the kids still love it! We recently had an issue connecting to it, but Customer Service was a great help! And it's working again, no problem. Turns out one of the kids had accidentally put it on airplane mode, which you never would have known just by looking at it. The fix was super easy, but I never would have thought of it on my own. To anyone who has left a bad review ... have you tried contacting Customer Service directly? They are so helpful!
MW
DEGreat product, great service! I have contacted the customer service twice. Once before buying to get more information about the different offers and once because my daughter put the box into airplane mode and I had no idea what happened. They reacted in no time (even on a Sunday - guys you’re allowed to have work life balance), were very helpful and so friendly. Product itself is the greatest kids player I know of. Thank you.
Noina
DECustomer Service is 100% We have had our Jooki for over 2 years and love it for its flexibility and well thought out design. We recently had an issue with wifi connectivity and Jooki responded within an afternoon to help us solve our problem. Not our first experience with them and as always, absolutely fantastic customer service! Great company 👌
Roos
NLJooki experience The jooki stops very frequently (multiple times in an hour). The lights stay white, but no music. The jooki can't be turned off when this happens and needs a hard reset. Very disappointing for my daughter. I had hoped for a better experience for my daughters birtday present. Update: The servicedesk helped me to reset the Jooki, now it seems to work the way it should. They even offered me a new Jooki if the problems continued. My daughter loves the Jooki even better now!