Jooki’s customer service is great Jooki’s customer service is great! Every time I’ve had to email about a problem they’ve responded in less than 24 hours and immediately resolved my issue!

Outstanding Service and Product Support! My sons Jooki was having some problems. I reached out to customer service and not only were they extremely quick and helpful, but they made me feel like they wanted the issue fixed as bad as my son did! When we couldn't get the issue resolved, they replaced the unit! To say that we were pleased would be an understatement. After receiving the new Jooki, we ordered another one for our daughter's upcoming birthday! 10/10 would recommend!

Does not work. Should have read other reviews. This device is non functioning. I’m a techie software developer and I couldn’t get it working. The player does not connect to my device. When trying to connect, the options in the iPhone settings app do not match what the Jooki app is saying. The connection steps very quickly just display, “sorry, contact Customer support”. In the state that it’s in right now, there’s no way to turn it off. (Except letting the battery run dead.) There’s no reset button. What I have is a big blue paper weight. I should have read the App Store reviews before purchasing it and 2 sets of tags.

Great device, amazing service ! We have been using Jooki play for 2 -3 years now and we love the possibilité we have to listen to music we like without using our phones, just being there with the children or them using it by themselves. Customer service is AWESOME! I have had a couple of setting issues (I am not very good with tech advices… my fault !) and I have ALWAYS had a human answer (this has become rare nowadays..) and very quick, the same or the next day. Thank you Jooki team, your work is great, your service is incredible!

Best music player for children. Really ❤️ Let me share with you a tale of a discovery that has transformed our daily lives: **Jooki**, the revolutionary music box. Hi from France, our search for an alternative to the Toniebox led us to this technological marvel. **Jooki** is the promise of a product that grows with your child. From the first babble to teenage confidences, its features adapt, and its timeless design appeals. We are proud owners of both the 1st and 2nd generations, witnessing Jooki's quality and longevity. But what truly sets Jooki apart is its exceptional customer service. Always attentive, they perform wonders to ensure our satisfaction. We wholeheartedly recommend Jooki to all parents seeking a music box for their children. A choice you won't regret, for Jooki is more than just a toy; it's a family member.