MW
DEGreat product, great service! I have contacted the customer service twice. Once before buying to get more information about the different offers and once because my daughter put the box into airplane mode and I had no idea what happened. They reacted in no time (even on a Sunday - guys you’re allowed to have work life balance), were very helpful and so friendly. Product itself is the greatest kids player I know of. Thank you.
KR
GBPurchased a Jooki last year … Purchased a Jooki last year and loved it. Had an issue with charging within the year and customer service was great. We received our replacement and my kiddo is so happy to have it back. Will be purchasing another for younger kids soon.
Felix
NLAmazing product, solving issues could be better Truly an amazing piece of technology, our children are hooked. The only downside: hardware seems less reliable for early models and there are no effective solutions in place when you run into issues. My issue was resolved in the end, assuming for now it was Murphy's law.
Britta Wetterau
DEKids love their Jookis We were looking for an alternative for the Tonie boxes, since we do not want to buy new Tonies all the time. We are really glad that we found Jooki which can easily be linked to our Spotify family account, so we can change the playlist whenever the kids want. Besides, the support team is super ... quick responses, easy tricks to help and they even found a solution for an out off warranty issue. We can only recommend these music players!
Noina
DECustomer Service is 100% We have had our Jooki for over 2 years and love it for its flexibility and well thought out design. We recently had an issue with wifi connectivity and Jooki responded within an afternoon to help us solve our problem. Not our first experience with them and as always, absolutely fantastic customer service! Great company 👌