Friederike Jacke
DEBest Music Box for Kids A few years ago we were looking for an alternative to the Toniebox and found Jooki. (We’re from Germany) It’s Great that you can use it as a toddler and as a Teenager because of the Functions and the Look. We have the 1st and the 2nd generation and both work well and the Customer Service does a fantastic job. We always recommend the box when friends are thinking about a music box for their Kids.
Gordon Child
GBDoes not work. Should have read other reviews. This device is non functioning. I’m a techie software developer and I couldn’t get it working. The player does not connect to my device. When trying to connect, the options in the iPhone settings app do not match what the Jooki app is saying. The connection steps very quickly just display, “sorry, contact Customer support”. In the state that it’s in right now, there’s no way to turn it off. (Except letting the battery run dead.) There’s no reset button. What I have is a big blue paper weight. I should have read the App Store reviews before purchasing it and 2 sets of tags.
Pat
GBOutstanding Service and Product Support! My sons Jooki was having some problems. I reached out to customer service and not only were they extremely quick and helpful, but they made me feel like they wanted the issue fixed as bad as my son did! When we couldn't get the issue resolved, they replaced the unit! To say that we were pleased would be an understatement. After receiving the new Jooki, we ordered another one for our daughter's upcoming birthday! 10/10 would recommend!
Emily Carmel
GBJooki’s customer service is great Jooki’s customer service is great! Every time I’ve had to email about a problem they’ve responded in less than 24 hours and immediately resolved my issue!
Sherry
GBUnable to get refund I purchased 2 Jooki units as seen on GMA steals and deals promotions. I was not satisfied with the units as they did not meet expectations for Christmas gifts for 2 grandchildren. Poor volume. Multiply attempts to request information for return and refund with no results.