Jooki’s customer service is great Jooki’s customer service is great! Every time I’ve had to email about a problem they’ve responded in less than 24 hours and immediately resolved my issue!

Does not work. Should have read other reviews. This device is non functioning. I’m a techie software developer and I couldn’t get it working. The player does not connect to my device. When trying to connect, the options in the iPhone settings app do not match what the Jooki app is saying. The connection steps very quickly just display, “sorry, contact Customer support”. In the state that it’s in right now, there’s no way to turn it off. (Except letting the battery run dead.) There’s no reset button. What I have is a big blue paper weight. I should have read the App Store reviews before purchasing it and 2 sets of tags.

Jooki experience The jooki stops very frequently (multiple times in an hour). The lights stay white, but no music. The jooki can't be turned off when this happens and needs a hard reset. Very disappointing for my daughter. I had hoped for a better experience for my daughters birtday present. Update: The servicedesk helped me to reset the Jooki, now it seems to work the way it should. They even offered me a new Jooki if the problems continued. My daughter loves the Jooki even better now!

Best music player for children. Really ❤️ Let me share with you a tale of a discovery that has transformed our daily lives: **Jooki**, the revolutionary music box. Hi from France, our search for an alternative to the Toniebox led us to this technological marvel. **Jooki** is the promise of a product that grows with your child. From the first babble to teenage confidences, its features adapt, and its timeless design appeals. We are proud owners of both the 1st and 2nd generations, witnessing Jooki's quality and longevity. But what truly sets Jooki apart is its exceptional customer service. Always attentive, they perform wonders to ensure our satisfaction. We wholeheartedly recommend Jooki to all parents seeking a music box for their children. A choice you won't regret, for Jooki is more than just a toy; it's a family member.

Best Music Box for Kids A few years ago we were looking for an alternative to the Toniebox and found Jooki. (We’re from Germany) It’s Great that you can use it as a toddler and as a Teenager because of the Functions and the Look. We have the 1st and the 2nd generation and both work well and the Customer Service does a fantastic job. We always recommend the box when friends are thinking about a music box for their Kids.