Roos
NLJooki experience The jooki stops very frequently (multiple times in an hour). The lights stay white, but no music. The jooki can't be turned off when this happens and needs a hard reset. Very disappointing for my daughter. I had hoped for a better experience for my daughters birtday present. Update: The servicedesk helped me to reset the Jooki, now it seems to work the way it should. They even offered me a new Jooki if the problems continued. My daughter loves the Jooki even better now!
Pat
GBOutstanding Service and Product Support! My sons Jooki was having some problems. I reached out to customer service and not only were they extremely quick and helpful, but they made me feel like they wanted the issue fixed as bad as my son did! When we couldn't get the issue resolved, they replaced the unit! To say that we were pleased would be an understatement. After receiving the new Jooki, we ordered another one for our daughter's upcoming birthday! 10/10 would recommend!
Britta Wetterau
DEKids love their Jookis We were looking for an alternative for the Tonie boxes, since we do not want to buy new Tonies all the time. We are really glad that we found Jooki which can easily be linked to our Spotify family account, so we can change the playlist whenever the kids want. Besides, the support team is super ... quick responses, easy tricks to help and they even found a solution for an out off warranty issue. We can only recommend these music players!
KR
GBPurchased a Jooki last year … Purchased a Jooki last year and loved it. Had an issue with charging within the year and customer service was great. We received our replacement and my kiddo is so happy to have it back. Will be purchasing another for younger kids soon.
MW
DEGreat product, great service! I have contacted the customer service twice. Once before buying to get more information about the different offers and once because my daughter put the box into airplane mode and I had no idea what happened. They reacted in no time (even on a Sunday - guys you’re allowed to have work life balance), were very helpful and so friendly. Product itself is the greatest kids player I know of. Thank you.