Outstanding Service and Product Support! My sons Jooki was having some problems. I reached out to customer service and not only were they extremely quick and helpful, but they made me feel like they wanted the issue fixed as bad as my son did! When we couldn't get the issue resolved, they replaced the unit! To say that we were pleased would be an understatement. After receiving the new Jooki, we ordered another one for our daughter's upcoming birthday! 10/10 would recommend!

Best music player for children. Really ❤️ Let me share with you a tale of a discovery that has transformed our daily lives: **Jooki**, the revolutionary music box. Hi from France, our search for an alternative to the Toniebox led us to this technological marvel. **Jooki** is the promise of a product that grows with your child. From the first babble to teenage confidences, its features adapt, and its timeless design appeals. We are proud owners of both the 1st and 2nd generations, witnessing Jooki's quality and longevity. But what truly sets Jooki apart is its exceptional customer service. Always attentive, they perform wonders to ensure our satisfaction. We wholeheartedly recommend Jooki to all parents seeking a music box for their children. A choice you won't regret, for Jooki is more than just a toy; it's a family member.

Kids love their Jookis We were looking for an alternative for the Tonie boxes, since we do not want to buy new Tonies all the time. We are really glad that we found Jooki which can easily be linked to our Spotify family account, so we can change the playlist whenever the kids want. Besides, the support team is super ... quick responses, easy tricks to help and they even found a solution for an out off warranty issue. We can only recommend these music players!

Amazing product, solving issues could be better Truly an amazing piece of technology, our children are hooked. The only downside: hardware seems less reliable for early models and there are no effective solutions in place when you run into issues. My issue was resolved in the end, assuming for now it was Murphy's law.

Great Product & Customer Service We've had our Jooki for 2+ years and the kids still love it! We recently had an issue connecting to it, but Customer Service was a great help! And it's working again, no problem. Turns out one of the kids had accidentally put it on airplane mode, which you never would have known just by looking at it. The fix was super easy, but I never would have thought of it on my own. To anyone who has left a bad review ... have you tried contacting Customer Service directly? They are so helpful!