Poor Warehouse Staff - Autel MaxiCharger Ordered the Autel MaxiCharger Home Smart Level 2 Charger with in-Body Holster twice (10/11 and 10/27) from BuyDig. Both times I was sent the version with the separate holster. Buydig could not explain what the issue was as if you model numbers were on the boxes and they could have been verified in warehouse prior to shipping. Now I had to spend more on another charger and pay another fee for electrician to come back again and install.

SUCH A GREAT EXPERIENCE SUCH A GREAT EXPERIENCE The description on the amazon was not corresponding to the picture shown, and they shipment was also missing some parts. So throught the amazon contact window, we found the differences missing, but they had ran out of inventory. Based on the lack of inventory, they offered a refund to buy the missing goods based the Amazon screenshots I sent... I am extremely happy to know that still honorable companies to work with in the digital market. We got our order complete. Thanks a lot !

Communication Breakdown Purchased an item online on January 1. Received a confirmation email of my order same day. I expected it to arrive in 2-4 weeks. I needed it by the middle of this month (February). Six weeks went by and no communication from them since January 1. I called Customer Service today. Employee was very nice and helpful. My item has not been in stock since the time of my order and there was no indication in Customer Service as to when, or IF, the item would be restocked. I think a courtesy email on January 1 or 2 to let me know the item was out of stock and subsequent updates would have been standard for any retail company. (I was able to find a similar item elsewhere and it will arrive tomorrow, well in time for my business trip.) I asked for a refund and she said she'd put in a request. First time doing business with this company and last time doing business with this company. When I'm spending my money, effective communication is my number one expectation regarding customer service and you guys dropped the ball on that one. Your overall review rate is good so perhaps this was a one-time glitch.

Exceptional Customer Service I have 4 Garmin watches. I'm glad that I found this seller on ebay. I cannot express enough gratitude for the unparalleled customer service provided by Buydig. The seller's team went above and beyond to ensure that my concerns were addressed promptly and efficiently. The shipping speed is amazing as well.

Fantastic experience thanks to Maria Luisa! Fantastic buying experience! Had a little hiccup but it was corrected without hesitation! Thank you so much Maria Luisa!! Your customer service is top notch, you fixed my issue with outstanding knowledge and kindness!