Communication Breakdown Purchased an item online on January 1. Received a confirmation email of my order same day. I expected it to arrive in 2-4 weeks. I needed it by the middle of this month (February). Six weeks went by and no communication from them since January 1. I called Customer Service today. Employee was very nice and helpful. My item has not been in stock since the time of my order and there was no indication in Customer Service as to when, or IF, the item would be restocked. I think a courtesy email on January 1 or 2 to let me know the item was out of stock and subsequent updates would have been standard for any retail company. (I was able to find a similar item elsewhere and it will arrive tomorrow, well in time for my business trip.) I asked for a refund and she said she'd put in a request. First time doing business with this company and last time doing business with this company. When I'm spending my money, effective communication is my number one expectation regarding customer service and you guys dropped the ball on that one. Your overall review rate is good so perhaps this was a one-time glitch.

Good experience with buydig/beach camera Beach camera/buydig was very helpful. The first TV I ordered had a problem, so beach replaced it with no difficulty. I would buy from them again.

I finally got my drone working again… I finally got my drone working again thanks to the good effort of Maria Luisa, who answered my mail prompt every time within 12 hours. To bad she had to depend on the person who had to write a three line letter to get my drone working again. This took for ever (several weeks). Maria Luisa had to defend this person's lack of enthusiasm and apologize for it. But after all she managed to get me the letter and my drone is fixed. If it was for her I gave this review 5 stars, the whole experience 2 stars.

Mr Reynold Jimenez Mr. Reynold Jimenez was very informative, knew his job well and was EXCELLENT in handling my concerns. He is a very busy person but handles his business "even when sick" and that say's something about his great character and business ethics. He represents his company well as does his coworker Maria Acosta with follow up's on Rey's behalf when he is unavailable. My sincere Thanks to you !!!

Excellent Customer service by Reymond. I got a defective TV unit, raised the issue to Buydig and they were quick to respond, Reymond J. was excellent and very helpful, He contacted the manufacturer and got approval for a replacement unit. Defective unit is being shipped back to the manufacturer as I am typing this review, will provide update once I receive the replacement. Also, Shout out to Maria and Angela for quick response. Update: Got the replacement TV 16th Jan, Looking good (delays possibly due to holidays). Thanks again Reymond to stay on top of it.