Communication Breakdown Purchased an item online on January 1. Received a confirmation email of my order same day. I expected it to arrive in 2-4 weeks. I needed it by the middle of this month (February). Six weeks went by and no communication from them since January 1. I called Customer Service today. Employee was very nice and helpful. My item has not been in stock since the time of my order and there was no indication in Customer Service as to when, or IF, the item would be restocked. I think a courtesy email on January 1 or 2 to let me know the item was out of stock and subsequent updates would have been standard for any retail company. (I was able to find a similar item elsewhere and it will arrive tomorrow, well in time for my business trip.) I asked for a refund and she said she'd put in a request. First time doing business with this company and last time doing business with this company. When I'm spending my money, effective communication is my number one expectation regarding customer service and you guys dropped the ball on that one. Your overall review rate is good so perhaps this was a one-time glitch.

In todays business world customer… In todays business world customer service that goes above and beyond expectation is all to rare. Beach Camera (a.k.a. Buydig) is not only deeply concerned everyone of their customers be 100% salified, but they are unbelievable fast at getting back to you to support your need....Two Thumbs Up, Definite Recommend!!!

This seller “Maria Luisa” has… This seller “Maria Luisa” has communicated back and forth with me on a professional manner. I’m a very satisfied customer! I would recommend others to purchase from this seller Aileen

Awesome customer service, Thank you!! Maria Luisa was super helpful and friendly assisting me when I had an issue with my order. She was courteous, professional, and always kept me informed of the status of my concern. I highly recommend anyone reaching out to work with her. Thank you again for all your help!!

Poor Warehouse Staff - Autel MaxiCharger Ordered the Autel MaxiCharger Home Smart Level 2 Charger with in-Body Holster twice (10/11 and 10/27) from BuyDig. Both times I was sent the version with the separate holster. Buydig could not explain what the issue was as if you model numbers were on the boxes and they could have been verified in warehouse prior to shipping. Now I had to spend more on another charger and pay another fee for electrician to come back again and install.