Great work by the salesperson Billy The salesperson Billy patiently and very helpfully provided me all the information I needed to make my tv purchase at the end of his and Beach Camera’s work day. And then that same evening he and Beach Camera initiated the shipping process, put the warranty in place and emailed me that both those things had been done.

Super nice customer service. Super nice customer service. Bought a LG C3 65 inch TV. The image is beautiful. Shipping is fast and on-time. Customer service addressed some of my concerns quickly.

Poor Warehouse Staff - Autel MaxiCharger Ordered the Autel MaxiCharger Home Smart Level 2 Charger with in-Body Holster twice (10/11 and 10/27) from BuyDig. Both times I was sent the version with the separate holster. Buydig could not explain what the issue was as if you model numbers were on the boxes and they could have been verified in warehouse prior to shipping. Now I had to spend more on another charger and pay another fee for electrician to come back again and install.

Communication Breakdown Purchased an item online on January 1. Received a confirmation email of my order same day. I expected it to arrive in 2-4 weeks. I needed it by the middle of this month (February). Six weeks went by and no communication from them since January 1. I called Customer Service today. Employee was very nice and helpful. My item has not been in stock since the time of my order and there was no indication in Customer Service as to when, or IF, the item would be restocked. I think a courtesy email on January 1 or 2 to let me know the item was out of stock and subsequent updates would have been standard for any retail company. (I was able to find a similar item elsewhere and it will arrive tomorrow, well in time for my business trip.) I asked for a refund and she said she'd put in a request. First time doing business with this company and last time doing business with this company. When I'm spending my money, effective communication is my number one expectation regarding customer service and you guys dropped the ball on that one. Your overall review rate is good so perhaps this was a one-time glitch.

Maria Luisa Maria Luisa was great! She responded quickly and really tried to clarify things for me. She was very patient and answered to every question I had. And she was not cheap with her explanations either!