Matthew Bloom
GBBenjamin: Amazing; Xiber: Mediocre; I wish I could rate Xiber and support representative Benjamin separately. I had a support ticket left completely unassigned and without response for over a month. However, once I was able to find time to try a phone call, Benjamin took my call and was incredible to work with. Internet Service: B Support Systems (ticket & chatbot software): F Direct Support (human on phone/email): A+
Kat
GBBenjamin was very friendly helpful Benjamin was very friendly and helpful, and kept me up to date on the status of my internet connection.
Damian D.
GBOde to Ben's Patience I'll admit, I came in giving Ben a bunch of sh** --- mainly because I'm being forced onto your service by my apartment complex. However, he was professional and answered all of my questions, and honestly showed why he's well built for the position he's in. I appreciate your effort Ben and look forward to trying your service out when my landlord rips all of Spectrum's coax out of the walls.
Shane Hall
GBBen the Great… Today Benjamin helped me with my internet and got a hotspot started for my and my gf who needed it for college. We are waiting for a modem. Great help getting us set up for now.
Lindy T
GBGreat service! I had a call with Benjamin about my residential Wi-Fi being spotty, and he was very friendly, patient, and professional! He quickly helped solve my problem (hopefully), and texted my phone to give me a way to contact Xiber quickly next time I have a Wi-Fi issue. Very happy with the customer service he provided!