Anne Thompson
GBFriendly & Fast! My tech, Benjamin, was extremely friendly, prompt, personable, and helpful. He got my issue resolved in about 30 minutes - and half that was because I was doing chores while I helped him with reconfiguring wires on the router.
Lindy T
GBGreat service! I had a call with Benjamin about my residential Wi-Fi being spotty, and he was very friendly, patient, and professional! He quickly helped solve my problem (hopefully), and texted my phone to give me a way to contact Xiber quickly next time I have a Wi-Fi issue. Very happy with the customer service he provided!
Shane Hall
GBBen the Great… Today Benjamin helped me with my internet and got a hotspot started for my and my gf who needed it for college. We are waiting for a modem. Great help getting us set up for now.
Matthew Bloom
GBBenjamin: Amazing; Xiber: Mediocre; I wish I could rate Xiber and support representative Benjamin separately. I had a support ticket left completely unassigned and without response for over a month. However, once I was able to find time to try a phone call, Benjamin took my call and was incredible to work with. Internet Service: B Support Systems (ticket & chatbot software): F Direct Support (human on phone/email): A+
Cole Lukacs
GBBenjamin Was Great! Benjamin was real helpful and friendly. He gave me advice on how to situate my wired connection since I wanted ethernet from the living room to the office.