Brit Warren
GBHighly Recommended I have nothing but great things to say about Xiber. Their customer service, technicians, and service were all amazing. Service was extremely reliable. Wish I could have their service where I'm moving.
David
GBYet another Xiber outage Yet another outage that Xiber just can't seem to fix for the second day in a row. I have no other options for Internet and am forced to pay them each month by my landlord. Xiber has also failed to provide promised speeds of 250Mbps up and down since last November. Tech support has no idea why. There seems to be no state regulatory agency to report Xiber to either.
Cole Lukacs
GBBenjamin Was Great! Benjamin was real helpful and friendly. He gave me advice on how to situate my wired connection since I wanted ethernet from the living room to the office.
Matthew Bloom
GBBenjamin: Amazing; Xiber: Mediocre; I wish I could rate Xiber and support representative Benjamin separately. I had a support ticket left completely unassigned and without response for over a month. However, once I was able to find time to try a phone call, Benjamin took my call and was incredible to work with. Internet Service: B Support Systems (ticket & chatbot software): F Direct Support (human on phone/email): A+
Damian D.
GBOde to Ben's Patience I'll admit, I came in giving Ben a bunch of sh** --- mainly because I'm being forced onto your service by my apartment complex. However, he was professional and answered all of my questions, and honestly showed why he's well built for the position he's in. I appreciate your effort Ben and look forward to trying your service out when my landlord rips all of Spectrum's coax out of the walls.