They withdrew money without my permission Last year, I bought a domain for $18.20 on May 13, 2023. This year, they withdrew $121.83 from my card without my permission. When I talked to customer service, they said that this was automatic renewal and we cannot refund this money. If it was a renewal, I don't understand why they withdrew $121.83 instead of $18.20 again. And they said they would not refund it. I will complain about this wherever necessary. They took my money without my permission. I want my money back.

I appreciated the walkthru helping me… I appreciated the walkthru helping me get logged in AND letting me know on my renewals...what they were for and do I actually need them for my business.

Terrible customer service despite multiple complaints Terrible customer service. My website has been listed as not secure for weeks, despite purchasing and installing two separate SSL certificates. The company initially responded to my inquiries and then stopped. I can not get help via live chat or email. A customer service representative reached out in response to my review to "gather information" and disappeared. Stay away from this hosting service.

Timely Expert Assistance I had a minor request to claim my website for my Pinterest account. Once I started my chat and informed them of my request, my account on Pinterest was verified and claimed in less than 5 MINUTES!!

A chat experience that I didn’t hate I hate not being able to speak with someone on the phone… but we all see the future in chat and sometimes that’s scary, but not what th this experience. Chat bots are the worst, I could tell I had someone behind the screen (if it’s a chat bot please don’t tell me). Very helpful and expedient, didn’t ask dumb questions that I’ve already tried… good chat experience.