I purchased a battery for a 4yr old HP … I purchased a battery for a 4yr old HP laptop and the battery went dead before the warranty was up and they are refusing to replace the battery because they say the battery is discontinued by the manufacturer. Purchased battery August 27, 2016; shipped August 29th; received September 2nd. Same day shipped, RIGHT! BTW, here's the battery they say is discontinued: batteryheads .com/hp-pavilion-dv6-671731-001-replacement-battery Either way, horrible product, doesn't last, don't want to honor warranty after sale. Will not buy batteries from this company ever again. BUYERS BEWARE!

Prompt Service I originally ordered the wrong battery for my camera (I did find the array of choices confusing). My email inquiring about what steps I should take to replace it was answered probably on the same day and provided clear instructions about return. The correct battery charger was shipped promptly. Good company.

very satisfied it eventually comes the day when you have to replace the battery on trusted laptop you use for everyday work. Browsing on the web you can find many suppliers with price ranges from very high to very low. Batteryheads.com is in between and surprised me because the battery was not the usual "no brand" item you buy all over the internet. I received a courteous and prompt reply to my message and decided to buy. Received the battery a couple of days lately nicely packaged. So far so good. Keep up the good work guys !

Great experience This was my first experience ordering a battery from this or any other online company. It was easy to order through the website, and my battery arrived when it was supposed and in brand new condition. What more could one ask for?

Company/employee lacks customer service skills. I dealt with Tamara. She was opinionated and difficult to deal with. I sent a battery for refurbish but it arrived damaged via UPS. She quickly placed blame on improper packaging. The battery was packaged tightly with multiple layers of thick newspaper. She offered no possibility of checking the actual inner workings of the battery first, before telling me that I should "try to file a claim" with UPS. She was abrupt at times . This is a terrible experience for a small Long Term Care facility.