Battery Purchase There was no on-going sharing of status of my purchase. I began to wonder if they had actually recorded the purchase, especially since Amazon, through whom I got in touch with Batteryheads, said that I had left my purchase in the cart! It would have been nice to let us know where the battery was - e.g., Being shipped, or at a certain point in the delivery, and when to expect it. It just suddenly appeared in my mail!

Company/employee lacks customer service skills. I dealt with Tamara. She was opinionated and difficult to deal with. I sent a battery for refurbish but it arrived damaged via UPS. She quickly placed blame on improper packaging. The battery was packaged tightly with multiple layers of thick newspaper. She offered no possibility of checking the actual inner workings of the battery first, before telling me that I should "try to file a claim" with UPS. She was abrupt at times . This is a terrible experience for a small Long Term Care facility.

Great product, great customer service I was skeptical at first because the battery was so reasonably priced. I called the service department with a question and it took me a while to get over the shock that I was talking to a real person and she was very Knowledgeable and quickly answered my question. My battery came very quickly with free shipping. I am very happy with the product and would not hesitate to recommend this company to anyone needing a battery.

Prompt Service I originally ordered the wrong battery for my camera (I did find the array of choices confusing). My email inquiring about what steps I should take to replace it was answered probably on the same day and provided clear instructions about return. The correct battery charger was shipped promptly. Good company.

Great experience This was my first experience ordering a battery from this or any other online company. It was easy to order through the website, and my battery arrived when it was supposed and in brand new condition. What more could one ask for?