I order sculpfun s10 extended + rotary I order sculpfun s10 extended + rotary. They shipped the machine surprisingly fast. The issue is they did not send the additions I paid for. I only got the default sculpfun s10, no rotary, no extension, even though I paid for it. I am pretty dissatisfied. I have been trying to contact support for days. They dont answer the phone, they don’t return voicemails, they haven’t returned my email, and they haven’t returned my live chat on their website. I am not sure who is managing this operation but how does one get support around here? EDIT: from 2 stars to 5. Dave responded by email and quickly made sure to get the entirety of my order shipped out. Problem is solved and everyone is happy.

Looking forward to more pleasant customer service. Yes! I’ve been waiting for this email. Lina was super helpful! Solved my problem(which was a user error btw) quickly and super casually. Absolutely painless and awesome help from them. Was like asking a friend for tech help though text. Absolutely outstanding customer service. Keep up this kind of service and you’ll have a life long customer. Already planning out my next purchase. Thanks to Lina, I definitely will be doing business with 3D Wholesale again.

Not anymore, These guys have to be the best I ever… By below rating was true, now not so much.. I am not a happy Camper, and i think they seem to stall at their promise, at first it seems great, till you learn they sold something that is mis represented and they they take there time trying or dealing taking care of you..as they promised..Now it will take along time to get approvals to get a refund? Why? lol..whats up with that? before they told me what I wanted to hear, so that is what I left what I said in the beginning, I will be lucky to get my money back it seems, $3k!! but I will use my apple card to fight them.. These guys have to be the best I ever seen in customer service, always there to answer questions, and on the ball when it comes to your order..above and beyond..

The product I received had the updates… The product I received had the updates that most did not offer. Some of those are having an updated air nozzle extra y cable for updating the laser. Sorry they sent me a comgrow z1 10 watt laser engraver. Truly a great experience.

I found 3d wholesale on Google I found 3d wholesale on Google. I was about to buy Snapmaker 3 in 1 3d printer. After ordering they said that my order is out of stock and suggested 2nd version with amazing discount. I bought it. After that there was a little production issue of which I took a photo and sent them. They immediately sent me the new part. Awesome service, perfect support staff and amazing prices on everything. Will recomend to my friends in this field.