The product I received had the updates… The product I received had the updates that most did not offer. Some of those are having an updated air nozzle extra y cable for updating the laser. Sorry they sent me a comgrow z1 10 watt laser engraver. Truly a great experience.

no real support had to go on amazon and… no real support had to go on amazon and buy another adapter the ra2 pro - no one really wanted to help

These guys are on top of it These guys are on top of it. Most definitely better customer service follow through than many other companies. I had a few questions about my order and within 36 hrs (small number of employees) they were back in contact with answers and info. Definitely recommend these guys!

My shipping issue was ultimately… My shipping issue was ultimately resolved; however, when given an initial tracking number, I found out a week later that it never actually shipped. Customer service encourages email correspondence, which is fine but when on the phone with a service representative, I do believe that there is a customer service responsibility to solve problems in real-time with a real person on the phone.

Not anymore, These guys have to be the best I ever… By below rating was true, now not so much.. I am not a happy Camper, and i think they seem to stall at their promise, at first it seems great, till you learn they sold something that is mis represented and they they take there time trying or dealing taking care of you..as they promised..Now it will take along time to get approvals to get a refund? Why? lol..whats up with that? before they told me what I wanted to hear, so that is what I left what I said in the beginning, I will be lucky to get my money back it seems, $3k!! but I will use my apple card to fight them.. These guys have to be the best I ever seen in customer service, always there to answer questions, and on the ball when it comes to your order..above and beyond..