I signed up just last month and then… I signed up just last month and then dropped my phone and cracked my screen. I reported my claim but they were closed, they responded the very next day. The process was quicker then expected (from drop to reimbursement about 2 weeks) and they were great about anwsering my emails. It would be better if they could pay the repair facility's directly so that I didn't have to pay out of pocket and wait for reimbursement, that's the only downside, they also dont pay the taxes and theres the deductible. Either way I saved a ton of money, with the cost of repairs it just makes sense to have this insurance.

Jay was awesome Jay was awesome! He has great customer service. He walked me through all the steps for registering my liquid screen protector. Before Jay's help I tried to figuring it out on my own with no luck. Jay pointed me to the correct app that's not listed on warranty information "asfalis". Thanks

Great Company to Work With!! This company was phenomenal. I bought a used S9+ from a terrible company called Swappa (story for a different time) and decided to purchase the protection warranty for $50. Ended up dropping my phone at work the other day and filed a claim at about 2PM. I paid my deductible and selected my preferred fix location in the greater Indianapolis area. By 2 PM the next day my phone had been dropped off and repaired, in its entirety, and I picked it up without having to pay anything else out of pocket!!! I would HIGHLY recommend this company and their services. They were very communicative, professional, and detail oriented.

Horrible experience. Bought this coverage along with a phone from swappa.com. The front screen glitched out and died after about 45 days. No damage to the device at all. I put in a claim and was denied because they "don't cover mechanical issues until 90 days after purchase" and "properly working devices don't just stop working". After they stopped responding, I submitted another ticket with the same info, but said it was dropped, because I was curious if they'd actually cover that. They just closed it with a fraud warning. 24 hours between each interaction, no phone number to call, unprofessional email responses pointing to conditions that aren't stated in the terms that I got when paying for the warranty... At least I had no issue getting a full refund from Swappa.

Quick and helpful When my phone broke and needed replacement, they were very quick and helpful in getting me a refund.