I signed up just last month and then… I signed up just last month and then dropped my phone and cracked my screen. I reported my claim but they were closed, they responded the very next day. The process was quicker then expected (from drop to reimbursement about 2 weeks) and they were great about anwsering my emails. It would be better if they could pay the repair facility's directly so that I didn't have to pay out of pocket and wait for reimbursement, that's the only downside, they also dont pay the taxes and theres the deductible. Either way I saved a ton of money, with the cost of repairs it just makes sense to have this insurance.

Quick and helpful When my phone broke and needed replacement, they were very quick and helpful in getting me a refund.

Excellent service I bought an EV rider electric scooter. I also purchased a three year extended warranty. Recently my battery went out and I contacted this warranty company. They answered my emails promptly and when I sent them a paid invoice for the new battery and a picture of the old battery they reimbursed me promptly via my PayPal account. Excellent service all the way around!

Jay was awesome Jay was awesome! He has great customer service. He walked me through all the steps for registering my liquid screen protector. Before Jay's help I tried to figuring it out on my own with no luck. Jay pointed me to the correct app that's not listed on warranty information "asfalis". Thanks

This company is absolute garbage This company is absolute garbage. DO NOT waste your money on their "coverage". They'll ask for multiple videos and pictures but even when you point out the issue in them they'll say they don't see anything. I'm getting a refund for this garbage and getting coverage through my carrier. I hope this company goes bankrupt. Awful experience. ***Their reply is perfect. Shows how awful they are. The device wasn't damaged prior to the warranty and Gazelle refunded me for my warranty life purchase due to their mishandling***