This company is absolute garbage This company is absolute garbage. DO NOT waste your money on their "coverage". They'll ask for multiple videos and pictures but even when you point out the issue in them they'll say they don't see anything. I'm getting a refund for this garbage and getting coverage through my carrier. I hope this company goes bankrupt. Awful experience. ***Their reply is perfect. Shows how awful they are. The device wasn't damaged prior to the warranty and Gazelle refunded me for my warranty life purchase due to their mishandling***

Jay was awesome Jay was awesome! He has great customer service. He walked me through all the steps for registering my liquid screen protector. Before Jay's help I tried to figuring it out on my own with no luck. Jay pointed me to the correct app that's not listed on warranty information "asfalis". Thanks

Wanted me to get bids on the price… Wanted me to get bids on the price before approving. Small crack on the case. How convenient, drive around find a store they approved. When I go to a store to return something . It is tsken cate of, one stop. I could send them yhe phone but nooooo

I had an easy time submitting my claim I had an easy time submitting my claim. They underpaid by 20$, but once I informed them they immediately sent it too me. Couldn't be happier to have my expensive phone fixed where I want with authorized parts and have the whole thing covered (except my deductible!) Definitely keeping this product in the future!

Got some money back for broken phone After going to third party screen repair and Apple Store, eventually got recommendation to replace iPhone. Sent iPhone to Warranty Life and received "fair market value" of phone from Gazelle, minus $50 deductible. The deductible nor the amount covered not being the purchase price were not advertised when I purchased the warranty on Gazelle.