This company is absolute garbage This company is absolute garbage. DO NOT waste your money on their "coverage". They'll ask for multiple videos and pictures but even when you point out the issue in them they'll say they don't see anything. I'm getting a refund for this garbage and getting coverage through my carrier. I hope this company goes bankrupt. Awful experience. ***Their reply is perfect. Shows how awful they are. The device wasn't damaged prior to the warranty and Gazelle refunded me for my warranty life purchase due to their mishandling***

WarrantyLife was easy to deal with WarrantyLife was easy to deal with. It's nice being able to go to a local store and not having to mail my phone in, especially since I live in a rural area with limited options. My only criticism is that they answer emails relatively late in the day but, besides that everything was smooth sailing.

Cut-Rate Scam Operation, Find a More Reputable Warranty Service Purchased three warranties for three separate devices. My stepdaughter dropped her phone, cracking the screen. When we filed a claim Warrantylife advised us that of all three policies, JUST the one covering her phone wasn't "registered properly" and therefore they wouldn't cover the damage, despite five months remaining on the policy. How very convenient for them. To say nothing of how poor their communications are, forget about getting someone on the phone, there isn't one, and you're lucky to get an email response within a day. Save your money and your blood pressure and shop elsewhere.

Great Company to Work With!! This company was phenomenal. I bought a used S9+ from a terrible company called Swappa (story for a different time) and decided to purchase the protection warranty for $50. Ended up dropping my phone at work the other day and filed a claim at about 2PM. I paid my deductible and selected my preferred fix location in the greater Indianapolis area. By 2 PM the next day my phone had been dropped off and repaired, in its entirety, and I picked it up without having to pay anything else out of pocket!!! I would HIGHLY recommend this company and their services. They were very communicative, professional, and detail oriented.

Horrible experience. Bought this coverage along with a phone from swappa.com. The front screen glitched out and died after about 45 days. No damage to the device at all. I put in a claim and was denied because they "don't cover mechanical issues until 90 days after purchase" and "properly working devices don't just stop working". After they stopped responding, I submitted another ticket with the same info, but said it was dropped, because I was curious if they'd actually cover that. They just closed it with a fraud warning. 24 hours between each interaction, no phone number to call, unprofessional email responses pointing to conditions that aren't stated in the terms that I got when paying for the warranty... At least I had no issue getting a full refund from Swappa.