Quick and helpful When my phone broke and needed replacement, they were very quick and helpful in getting me a refund.

Got some money back for broken phone After going to third party screen repair and Apple Store, eventually got recommendation to replace iPhone. Sent iPhone to Warranty Life and received "fair market value" of phone from Gazelle, minus $50 deductible. The deductible nor the amount covered not being the purchase price were not advertised when I purchased the warranty on Gazelle.

Horrible experience. Bought this coverage along with a phone from swappa.com. The front screen glitched out and died after about 45 days. No damage to the device at all. I put in a claim and was denied because they "don't cover mechanical issues until 90 days after purchase" and "properly working devices don't just stop working". After they stopped responding, I submitted another ticket with the same info, but said it was dropped, because I was curious if they'd actually cover that. They just closed it with a fraud warning. 24 hours between each interaction, no phone number to call, unprofessional email responses pointing to conditions that aren't stated in the terms that I got when paying for the warranty... At least I had no issue getting a full refund from Swappa.

I signed up just last month and then… I signed up just last month and then dropped my phone and cracked my screen. I reported my claim but they were closed, they responded the very next day. The process was quicker then expected (from drop to reimbursement about 2 weeks) and they were great about anwsering my emails. It would be better if they could pay the repair facility's directly so that I didn't have to pay out of pocket and wait for reimbursement, that's the only downside, they also dont pay the taxes and theres the deductible. Either way I saved a ton of money, with the cost of repairs it just makes sense to have this insurance.

Excellent service I bought an EV rider electric scooter. I also purchased a three year extended warranty. Recently my battery went out and I contacted this warranty company. They answered my emails promptly and when I sent them a paid invoice for the new battery and a picture of the old battery they reimbursed me promptly via my PayPal account. Excellent service all the way around!