Made it happen in a super-professional, super-resourceful way. Hi, it is will great surprise that I find myself writing this as I don't usually give reviews. I have to to say that when I called to place an order I thought I would be dealt with in the usual way. Not on this occasion. Geoff was amazing and took me through the process in the most patient and considerate way I have ever experienced. There was an issue with my non-US credit card and it was no problem, just a few extra steps to be taken, some on my end and some on his, and success. He was in no rush to move on to the next customer or that I was moving too slowly and he had things to do or anything like that. I can say only that it was a so unusually good experience that I find myself writing this review. I cannot recommend them enough, an example to everyone.

Astounding, Fast Service. These guys are TiVo geniuses! I was really, really in a jam. It was Thursday night before a three-day weekend, and my TiVo crashed. It just up and died. I had no clue what to do. We had family coming to watch the NCAA playoffs on our new HDTV this weekend. I frantically searched Google looking for someone to repair my TiVo. Friday morning, I contacted weaknees by online chat. I'll skip to the end: About 20 minutes later, I had an order in for a hard drive, which they shipped to me overnight for Saturday delivery and I was up and running in 30 minutes flat. They offered me a flat-fee repair, and I would have gone for that if I had had the time. But I was in a PANIC! Do not hesitate to use them....they are top notch!!

Tivo fixed! I have used this Directv Tivo THR22 since 2012. The hard drive was formatted a couple years ago, when Directv tech dept could not make it work (can't remember the exact problem). In early January, it had the message "Hard Drive not detected." After trying to fix it again through Directv, they said I have to buy one of their new, non-Tivo dvrs. I wanted to stay with Tivo because I don't like the way the Genie works. I found WeaKnees online and emailed them. They answered my questions, I sent them my dvr, and they fixed it! The dvr had to have a new (now much larger) hard drive. The power connection had been fried and also had to be replaced. I got my dvr back today, plugged everything in, and it set up immediately with Directv on the same account -- which I had kept open. WeaKnees answered more questions for me during the repair, both on email and a phone call.

Great Company I ordered a remote control for my Tivo Edge. It was delivered promptly and works perfectly.

Unable to competently repair warrantied unit I have only made two negative reviews in my life so for me to make one says a great deal about my level of frustration. I read in an earlier review that this company is great when they are selling you something but that's where the good service/communication ends and I couldn't agree more. My DVR was sent in for a warranty repair because it completely stopped working (my $100 expense). Two weeks later it comes back and is doing the exact same thing I sent it to them to repair. To keep this review brief I will just say that their inability to communicate in a consistent and above board level was astonishing. Between their inability to competently repair my unit and a pure indifference towards my investment and time I would say that the concept of what they advertise is great. Their ability to follow through with that concept isn't.