Simple repair comes back with more problems after I refuse "extra" service I sent my Tivo S3 in for repair to the HDMI port which failed because the pins had gotten bent. Other than that, the unit had worked flawlessly for years. While the unit was in for service, Weaknees contacts me and tells me that the power supply in my unit is showing signs of failing in the near future. But, if I give them another $99.99 (not kidding), they would replace the power supply. I politely declined as I was at the maximum for my investment in the unit and would accept the unit maybe working for another 6 months or, maybe if I am lucky, a year. I at least expected that it would work when returned to me as Weaknees indicated that it was in working order after the repair. I got the unit back and, while the HDMI repair seemed to be successful, I am experiencing problems with the unit freezing so that it becomes non-working. I wrote Weaknees about the problem and they told me that these are symptoms of a failing power supply. I'll let you be the judge on whether this is a shady scenario or not.

Just What I Needed! I thought I was out a lot of money when my 3.5 year old series 3 Tivo (which cost me $700+) hard drive died. Tivo wanted me to shell out money for a replacement unit and pay for a new lifetime service. Weaknees sent me a replacement hard drive that was twice as big as my original. The instructions to install it were very well done and I was up and running in just a short time. I would recommend them to any Tivo owner who needs a new or bigger hard drive. Thanks Weaknees!

Poor Customer Service Strict Returns I recently purchased a hard drive from Weaknees. The hard drive didn’t fix my TiVo problem. I then purchased a power supply. This didn’t fix my problem either. They only agreed to take back the power supply because I bought the hard drive more than 30 days ago. They already charge a 15% restocking fee and they still refused to help me out. I am not even sure if the hard drive works.

Can I give 10 Stars?! I am SO impressed with this company and their customer service!! I am a diving coach and found weakness.com online while searching for a place to buy a TiVo Series 1 to use for diving practice. With the first TiVo they sent, I had a hard time getting past the initial set up...after emailing back and forth, they figured out that it may just be a hard drive problem, so they actually just sent me a new hard drive with instructions on how to install it. I was terrible about emailing them in a timely manner, but they always responded within an hour or two...even after-hours! When I was finally able to try to set-up the TiVo with the new hard drive, I was STILL having trouble getting it to work for diving practice. Once again, after numerous emails back and forth, (they always responded within minutes this time!) we were able to figure out what the issue was and they gave me clear instructions to fix it! I am most definitely NOT technologically savvy, and I know I had to be a huge pain, but they never made me feel like the idiot I felt I came across as. They were very helpful, timely, patient, and professional! I would definitely do business with Weaknees again!! Thank you Weaknees for all your help!

WeaKnees resurrected my Tivo! I had an 8 year old Tivo Roamio, for which I had purchased a lifetime license to get programming. When the hard drive failed, I was really disappointed, and thought it was over. I was so happy to find that Weaknees could send a replacement for the drive. So, I ordered it right away. When it arrived, I went straight to install it. The installation couldn't have been easier. The directions were well written and had pictures to help me follow along. I held my breath when it was restarted, and was so happy to see my DVR resurrected. I was bummed that the videos on my external drive could not be saved, but this saved my investment in this DVR. Thanks Weaknees!