Awesome Customer Service - Ships Fast, too Hard to say anything but a total two thumbs up here. Got the referral from TiVo the mothership. Said to use this company. Company had what I needed in stock. Shipped it same-day. Got it next-day. Fixed my problem totally and gave me more space. Couldn't be better.

Poor company support I had a Sony tivo repaired at a cost of $200. The unit was returned in an inoperable condition. They blamed Tivo. for a software problem. Tivo said the the unit was no longer supported but this did not stop Weaknees from repairing the unit while knowing the unit would not work.

Just What I Needed! I thought I was out a lot of money when my 3.5 year old series 3 Tivo (which cost me $700+) hard drive died. Tivo wanted me to shell out money for a replacement unit and pay for a new lifetime service. Weaknees sent me a replacement hard drive that was twice as big as my original. The instructions to install it were very well done and I was up and running in just a short time. I would recommend them to any Tivo owner who needs a new or bigger hard drive. Thanks Weaknees!

Made it happen in a super-professional, super-resourceful way. Hi, it is will great surprise that I find myself writing this as I don't usually give reviews. I have to to say that when I called to place an order I thought I would be dealt with in the usual way. Not on this occasion. Geoff was amazing and took me through the process in the most patient and considerate way I have ever experienced. There was an issue with my non-US credit card and it was no problem, just a few extra steps to be taken, some on my end and some on his, and success. He was in no rush to move on to the next customer or that I was moving too slowly and he had things to do or anything like that. I can say only that it was a so unusually good experience that I find myself writing this review. I cannot recommend them enough, an example to everyone.

Just an excellent company providing an excellent product I just finished installing my second Weaknees HD replacement in my second TiVo. I keep my TiVo's a long time (with their lifetime subscriptions), and after a number of years the telltale de-pixilation and picture breakup begins to appear. Weaknees has for years carved out a niche as the TiVo specialists. Their HD replacements work flawlessly and install in about 15 minutes. They come with the only tools you need and with superb instructions. Plug the TiVo back in...and after the usual TiVo setting itself up again screens, all is well. (And now I have 2 TB's of space to record on!) Kudos to Weaknees.