Poor company support I had a Sony tivo repaired at a cost of $200. The unit was returned in an inoperable condition. They blamed Tivo. for a software problem. Tivo said the the unit was no longer supported but this did not stop Weaknees from repairing the unit while knowing the unit would not work.

Best Online Experience I have Ever had I just had to get online and spend the time to review weaknees. I never waste my time doing this, but honestly, this company deserves it!! Their support is just incredible. Sent them an email on EASTER SUNDAY and I got a response in under an hour! And this was not some generic autoresponder. i got a real response, with a real honest answer, from someone with great tivo knowledge. i asked the same question when I called tivo's toll-fee number, and after an hour on hold, they were clueless. they had no idea how to help me. And after I complained, they sent me to weaknees.com. NOW I KNOW WHY!! Why bother with Tivo when you can get to weaknees--and get better, faster, more accurate answers! I could go on and on, but give them a chance....they deserve your business.

Tivo fixed! I have used this Directv Tivo THR22 since 2012. The hard drive was formatted a couple years ago, when Directv tech dept could not make it work (can't remember the exact problem). In early January, it had the message "Hard Drive not detected." After trying to fix it again through Directv, they said I have to buy one of their new, non-Tivo dvrs. I wanted to stay with Tivo because I don't like the way the Genie works. I found WeaKnees online and emailed them. They answered my questions, I sent them my dvr, and they fixed it! The dvr had to have a new (now much larger) hard drive. The power connection had been fried and also had to be replaced. I got my dvr back today, plugged everything in, and it set up immediately with Directv on the same account -- which I had kept open. WeaKnees answered more questions for me during the repair, both on email and a phone call.

Great product excellent customer service One of direct tv receivers w/tivo was dying normally i have ordered a used one on ebay. I was doing some searching and came across weaknees after reading some reviews and information on there web sight I decided to order a new hardrive. The shipped it out very quick and it arrived on time from ups except the drive delivered it to the wrong address. Ups was pretty useless they told be it can take up to 8 business to track down the package basically i just have to wait. However weekness was very helpful within a few day over a weekend weekness agreed to overnight me a new one and they would deal with ups after they shipped it. None the less weekness was very very patient with all my fustratation with ups. The hard drive installation was extremely easy and is working flawlessly. I would recommend weeknees to anyone there web sight is very informative. They have a great forum section and seem to answer questions very quickly and only sell you what you need.

Great Company I ordered a remote control for my Tivo Edge. It was delivered promptly and works perfectly.