Loyal Customer NEVER Returning to Pet Paradise After more than a decade of taking my dogs to Pet Paradise (formerly known as Enchantment Pet Resort), I have come to the realization that they are no longer the same compassionate facility they once were. The situation that occurred today was the final straw. They have failed to demonstrate that their customers are their top priority, which is a disappointment to both me and the community. All of the recent negative reviews about them are accurate, and this is coming from a loyal customer of many years.

On Sacra's last visit On Sacra's last visit, I paid for services, that I feel were not done with the effort paid for. I am weary of taking her again. She goes there really scared and leaves there with relief. Pet Paradise is a quality facility with great amenities. I appreciate the boarding and daycare services you offer.

This place stole the internet search This place stole the internet search for 'pet paradise' a bunch of other people have businesses called 'Pet paradise' that are not even shown because of your business.We are not trying to complain but simply want people to be able to find our business without having to ask for a address or phone number. Sorry for the complaints but I needed to be honest, other than that this is a pretty good business,Sincerely,Another 'Pet paradise'Owner.

Awesome Service…Peace of Mind! We moved away a year ago and decided to drop our dogs off for boarding on our way to Charleston. It was so good to see familiar faces! What another great experience with Pet Paradise at Charlotte Airport. Gave a peace of mind leaving our new 8 month old puppy. Both dogs were happy with tails wagging. Thank you for years of consistent awesome service! Lucky to have you in Charlotte!

Boarding and Day Camp I have only used this location for their day camp and boarding but thus far I have had an amazing experience with both. I have a husky that is tough to keep up with and I wish I had started sending her to day camp earlier. Even just once a week has improved her behavior as she has spent all of her excess energy and is much more relaxed when home.