Awesome Service…Peace of Mind! We moved away a year ago and decided to drop our dogs off for boarding on our way to Charleston. It was so good to see familiar faces! What another great experience with Pet Paradise at Charlotte Airport. Gave a peace of mind leaving our new 8 month old puppy. Both dogs were happy with tails wagging. Thank you for years of consistent awesome service! Lucky to have you in Charlotte!

My dog got bite by another dog and… My dog got bite by another dog and apparently the staff cannot tell me how the incident happened. I would not advise anyone to take their dog to that place. And on top off all that my dog went through the manager was very unprofessional and put one off her staff member to called me and tell me do not bring my dog back to pet paradise because there do not want to take responsibility for the damage done to my dog. I took my dog to Banfield where she received staples, and medication.

First time dog boarding and they forgot to bathe my 3 dogs It seems that my dogs fared well for their first time boarding at the Cedar Park, TX location but when I picked them up at 4PM on Monday 2/20, I was informed that the staff forgot to bathe my 3 dogs. this would be a bad thing for any boarding experience but to do this to a first-time customer is especially wrong and unexpected. Bob Perkins

The first time my dog ever boarded at… The first time my dog ever boarded at the pet paradise university location in Jacksonville Florida, he get really sick with kennel cough. The facility was no help with costs or anything. And I know for certain that they do let other dogs stay there without proper shots being done beforehand.. my dog is always at home and never around other dog other than when he boarded this time.

Loyal Customer NEVER Returning to Pet Paradise After more than a decade of taking my dogs to Pet Paradise (formerly known as Enchantment Pet Resort), I have come to the realization that they are no longer the same compassionate facility they once were. The situation that occurred today was the final straw. They have failed to demonstrate that their customers are their top priority, which is a disappointment to both me and the community. All of the recent negative reviews about them are accurate, and this is coming from a loyal customer of many years.