Christopher Matthias
GBGabby was great Gabby was great. She took the time to understand the problem and propose reasonable and generous solutions. She was calm and knowledgeable and explained things through her troubleshooting process. I've been pretty frustrated up to this point. Gabby made me feel much better about the company. Good work, Gabby!
Danial Safvat
GBTRSUT!!! You'll be safe buying from them. You'll be safe buying from them. The product was marked as delivered by USPS but I didn't find it anywhere, so I contacted them, and they opened an investigation into it, followed up with the USPS to get this investigation going, and in the meantime, they issued a full refund as the product was out of stock now. Very considerate, timely support team, and great customer support. I'll be buying it from them again because they've been amazing.
Nancy Hampson
GBI have received 9 loose solo arizer… I have received 9 loose solo arizer bent glass mouthpieces. 7 of my past 2 orders plus 2 replacements. A total of 9. I am requesting a review of the incorrect size of diameter of the bent glass mouthpieces. I also need 7 mouthpieces that fit tight.
mrgreen
GBSpent over 300 dollars on a order with… Spent over 300 dollars on a order with this company. Item still has not shipped after a week. No response from customer service after week of trying to get ahold of them. This includes two and half hours on hold. Two emails. Company not opened stated hours either and there chat options are suspended due to covid. Filed fraud charge with bank to get my money back. On your website it states, Our team is working tirelessly to ensure rapid order processing times with same day shipping for most orders placed Monday through Friday, before 2PM EST. IF THIS IS NOT YOUR BUSINESS MODEL ANYMORE DUE TO COVID OR BAD MANAGEMENT. PLEASE UPDATE YOUR WEBSITE TO SET THE EXPECTATIONS FOR YOUR COMSUMERS!!!
David Hedrick
GBOld Head This is the 3rd one of these that we've purchased. One reason is the affordability and another is simplicity. From one of the old heads at 63 you don't need all the bells and whistles. Bells and whistles are just more complicating to some of the older folks. One problem and a big one to me is the replacing of the screens. Overall it has always been a hit with me. Thanks for the opportunity to speak.