I bought a product on vapor.com I bought a product on vapor.com. I received the product promptly, but I need to return it (I realized after the purchase that I need a different model), and they will not respond to multiple requests for a return authorization number, which I need in order to mail the item back to them. I have emailed their customer service email address four or five times over the last six days and not gotten a response.

TRSUT!!! You'll be safe buying from them. You'll be safe buying from them. The product was marked as delivered by USPS but I didn't find it anywhere, so I contacted them, and they opened an investigation into it, followed up with the USPS to get this investigation going, and in the meantime, they issued a full refund as the product was out of stock now. Very considerate, timely support team, and great customer support. I'll be buying it from them again because they've been amazing.

All Companies Should be this Good! I purchased an item over 3 years ago, which became defective within the warranty period. VAPOR. Com made the return process so simple for me. They sent my replacement quickly. So, when I purchased another product recently, I wasn't sure if it was operating correctly, and called Customer Service. I was instructed to simply return it for an exchange, which I did. I quickly received the replacement without any issues. Low prices, fast delivery, and EXCELLENT Customer Service! All companies should be this good! 10 STARS!

Get 1,you wont regret it As noted in other reviews,definitely a bit of a learning curve.But,from the moment I first used my vapcap,I became a instant fan. With the use of the Dynacoil,the Vacap is literally my favourite thing to use for concentrates.

TERRIBLE customer service TERRIBLE customer service literally cannot get a response back from these people. Never buying anything from this site again.