No accountability for their own… No accountability for their own mistakes! Their label generator has a bug in it that removed my street address. So UPS was unable to deliver it and sent it back. I told them what happened and they said I labeled it incorrectly?!?! I sent them screenshots of their own email confirmation showing that the correct address was there and they told me to order another one. Worst customer service I've ever experienced. They keep saying I chose the wrong shipping method, but again, they're not listening to the issue. Their system literally sent it without a street name and street number, so UPS couldnt deliver it and had to return to sender. What does that have to do with speed of shipping?

Human. Real. Fast, honest, and personal communication. There's a real human on the other end.

Just ordered 2 audio technica AT-XP7… Just ordered 2 audio technica AT-XP7 turntable cartridges this morning. Just received an email telling me, that they refunded my money, cause I didn’t check to see if they had them in stock and that I didn’t see their prices . If you’re gonna sell me something at a price ( which was $118 each ) wouldn’t you think you would know what you have in stock ? And I just checked their website to reorder them and they raised their offer prices to $158 each. That is very bad business in trying to make a buck .

Fabulous!!!!! Cannot say enough good things about this site... We needed a component that our regular supplier could only half fulfill. I found this website and they not only had the product, but it was also cheaper! I read the reviews and was a little concerned about some, but I really needed the part. Flash forward- order process easy, quick responses to all my questions and amazingly fast shipping! LIFE SAVER!!!! Thank you

I was a little scared after reading… I was a little scared after reading some of these reviews but I got my Faderfox mx12 just over a week after ordering it. They are legit. I don't think they store (have in stock) all the merchandise they sell. I think that may be why all the negative reviews... I gave them one less star because I don't think their communication is great. They are difficult to get in touch with. Anyway, I'm happy I got my order sooner than expected.