Ampere customer service is top Customer service staff super helpful and understanding of issues I had with one of their products. Without hesitation they sent me a new product after very few steps of verifying that my defective product was under warranty. Super recommended company for the products and after sales service offered to the customer.

Buyer beware Like many others, I have been getting the run around on shipping delays. I was told that my original orders (41313 and 41888, ordered 5 weeks ago) couldn't be filled because they were out of stock in the color I chose. So, like a fool, I placed an additional order for an upgraded model based on a promotional email that promised 2 day shipping and, in BOLD PRINT, "in time for Christmas". My mistake was assuming that they meant Christmas, 2023. I have not received an email with an order confirmation for the second order, and have met resistance in canceling the original order of 'out of stock' items. When I call their customer service line, I get a message that they're "out of the office". I honestly can't review the product, (which may be the best thing ever, but so far has appeared to be invisible after 5 weeks), but due to Ampere's woefully pathetic shipping issues, I cannot in good conscience recommend buying from this company.

No reply I ordered on 27 of November 2023 and until now it’s not fulfilled. They don’t answer email nether their chat box. I even tried twitter (X). Still nothing. Worse experience I had on online shop. Order number 41930. Edit: Yes you’re right when I emailed on working hours again you respond to me in 24 hours. But when I sent email on respond of your automated I wasn’t answered until I made a new email the next day. So this edit is for people who need help. Email them on their working hours only. I panicked as nobody answered me in the chat. Also there was no cancel order in my profile. So I thought it was a scam. My apologies, they respond fast enough in their working hours. Which is during weekdays from 9PM EDT - 6PM EDT. I’ll give 4 stars just because of the rollercoaster of emotions.

Worst experience ever but they made up for it I ordered from them 3 months ago and they still have not sent it. I've sent them more than 20 emails and they just keep giving me excuses like their inventory is low etc., though they keep on sending me advertisement that I needed to order from them. I tried to cancel in November and they had just sent me an email this December that it was already being shipped. They used the worst courier which is 4PX so I doubt I'd ever get my order from them. This is the worst experience I've ever had shopping online. Order #39496 My previous review was due to frustrations that my order took so long. But ampere did good by sending me a free pair of sunglasses that they already have in the Philippines while my order was still in transit. The only thing is that they also promised me a 40% rebate which I never received but their customer service people that was based in the Philippines took care of my dilemma of not having my order before christmas. Thanks Ampere for listening to your customers.

Incorrect Product Information After customer service responded they are going to give me a 75$ refund and let me keep the order so everything is all cleared up.