Shoddy Customer Service and Unreliable Product Customer Service SUCKS! I am new to the hobby of building keyboards. I bought my first barebones base from Drop.com, and as soon as I built my first keyboard, I was hooked! I found another keycap set that was very colorful and wanted a colorful base. Drop had the perfect keyboard base. I couldn't wait for it to arrive. Well, it came in a ripped box, with the extra parts (cords, tools) missing as well as screws missing. I contacted customer service via email because you can't find a phone number to save your life, and they said they would replace it with a new unit. I thought, okay, excellent customer service! I returned the base, and anxiously awaited my new unit. Guess what I received?! THE SAME FREAKING UNIT I SENT THEM IN THE SAME RIPPED BOX! Sorry to yell. There were no parts or cords; they packaged up what I returned and sent it back. I sent a strongly worded email about this. The thing is, I wanted the base! But I paid for a NEW base, not one that was beaten up and missing parts! I contacted them again. Their response? "Oopsie, you can return for a refund." I said, I want the base. Will you give me an open-box discount? They responded, "You can return the base for a refund or keep it." Really? Anyway, to make a VERY long story short, think twice about ordering from Drop because they don't honor good customer service, and they like to send used pieces for the new price. I have asked to escalate the matter, which may provide a resolution. No idea. Buyer beware!

Customer service is awful Bought x2 keycap sets at $69 each. When shipping, the order was declared as $276 instead of $138 (x2 the ammount) and incurred hefty customs fees due to the error. Contacted customer service who were completely unhelpful and kept telling me the website warns you that you might pay customs fees. No acknowledgement of their error in listing the order value at double the price. * Edit * beware of this companies responses to reviews, they are doing it for the benefit of others who will read these reviews, not to be helpful. They never accept any blame on their part and have an excuse ready. It's a badly run company that will do anything but refund or reimburse your money. The best you will get is a very small credit on your account which you are still forced to use on their site.

Good customer service & products I recently purchased some keycaps off of Drop (MiTo M3 Noctua set). They were a bit pricy but I really liked them so I went for it. About 2 days later they arrived (fast shipping was nice) and I noticed on the website that the price went down $51. 40%! I emailed asking to get this $51 reimbursed somehow, and within a day or so they responded and told me they'd do the fair thing and reimburse me for the price difference. I greatly appreciate the good customer serivce

Rad shop for cool stuff I have shopped with Drop for years and have enjoyed what they offer. They’re great and I will continue to grab audio/keyboard things from them. I miss the days of special edition Spyderco knives and Monk earbuds, but I still dig what they sell. My most recent order had an issue and their customer service rep, Amy, did an amazing job getting things fixed up for me. Thank you, Amy!

Best Open Back Headphones on the Market This is my 3rd purchase from Drop... their Sennheiser collabs are absolutely top of the line and some of the best open back headphones on the market!! This time I bought a set on Friday, and checked on Monday and noticed the same pair went on-sale. I reached out and their excellent customer service instantly redeemed me the difference in price, no questions asked. 11/10 everytime with Drop