I have bought many things from drop and… I have bought many things from drop and have never been disappointed. Their customer service might take a little bit long to answer but they always go above and beyond to help you out.

Best Open Back Headphones on the Market This is my 3rd purchase from Drop... their Sennheiser collabs are absolutely top of the line and some of the best open back headphones on the market!! This time I bought a set on Friday, and checked on Monday and noticed the same pair went on-sale. I reached out and their excellent customer service instantly redeemed me the difference in price, no questions asked. 11/10 everytime with Drop

Phenomenal customer support that helped… Phenomenal customer support that helped me quickly, efficiently, and with friendly support agents. Will always recommend drop and Maryann was fantastic to work with.

if you are out of the US do not think to order from drop one of the most poor experience i ordered a headset in Mar 18 i paid 20$ for the shipping and they selected the worse shipping option that you can think of my order left the warehouse after 10 days of the day i ordered and after one month my order is still in the same place, I send email to customer support and they said shipping wall take 3-6 weeks today i complete 39 days and may order is still in the US in same place from Mar 30 and I don't know if I will get my order in the end if you are out of the US please don't think of ordering from drop it's really stressful experience and really not worth it you will find a better alternative that really respect their customers

I asked them to update the shipping… I asked them to update the shipping address within 10 of making the order. They refused despite the fact that UPS allows the shipper to update an address prior to delivery. -- Edit - after the package was delivered to wrong address, they sent a replacement to the correct address. It took awhile but they made it right in the end.