My third purchase from Drop My third purchase from Drop. I had issues with customs and local post company sending my package without any notice. I had all support from customer service during the whole process. As an overseas customer I can say this was one the best customer experience I had. Thank you. Confident to continue shopping from drop.

Best Open Back Headphones on the Market This is my 3rd purchase from Drop... their Sennheiser collabs are absolutely top of the line and some of the best open back headphones on the market!! This time I bought a set on Friday, and checked on Monday and noticed the same pair went on-sale. I reached out and their excellent customer service instantly redeemed me the difference in price, no questions asked. 11/10 everytime with Drop

I have bought many things from drop and… I have bought many things from drop and have never been disappointed. Their customer service might take a little bit long to answer but they always go above and beyond to help you out.

You guys are the best! My pair of Beyerdynamic DT 177X Go that I had for a year developed a rattle in the left ear cup. I contacted Drop Support and they got back to me that same day! I would like to thank both Jeanie C and Amy from the Drop Community Support team for their prompt responses and swift help! Thank you to them both and the entire team for shipping my new pair out to me with no trouble! You guys are the best!

Customer service is awful Bought x2 keycap sets at $69 each. When shipping, the order was declared as $276 instead of $138 (x2 the ammount) and incurred hefty customs fees due to the error. Contacted customer service who were completely unhelpful and kept telling me the website warns you that you might pay customs fees. No acknowledgement of their error in listing the order value at double the price. * Edit * beware of this companies responses to reviews, they are doing it for the benefit of others who will read these reviews, not to be helpful. They never accept any blame on their part and have an excuse ready. It's a badly run company that will do anything but refund or reimburse your money. The best you will get is a very small credit on your account which you are still forced to use on their site.