Recently Recently, I had an amazing experience with them. I was having a problem with something. I went to their website and started a ticket, which led me to this amazing customer support lady named Liz. She was so helpful, she answered all of my queries and solved my problems right away. She handled everything professionally. I would definitely recommend these guys.

Import duty NOT listed when it they should. DHL hold for weeks. You may find some things are a good price BUT even though it mentions import duty and it came up with zero duty when I was checking out on the item I bought for £248. I have just had to pay a further £63 for importing from Germany to the UK after multiple emails and calls to Drop and DHL who BOTH kept telling me to contact the other. It felt like I was being scammed at more than 1 point. Not just that. The messing about DHL do with regards to holding in customs like I'm trying to import a friggin giraffe or something. They've held the item for about 2 weeks so far (tbf to Drop, they shipped quick). The whole experience simply isn't worth the messing about and extra cash. I could've had a very similar product delivered same day by Amazon at the same price. Unless they have some kind of super discount on something I really want. I'll not be using them again. Oh and the item STILL hasn't arrived lol.

Two years in the making I don't know if this is normal but I've been waiting over two years for my keycaps. For now their are no substantial updates, except a monthly email from support apologizing for the delay, with a notice that the items will be shipped in a months time; been like this for a years time. First time customer since October 2021 #update# Appreciate your reply. I believe you've updated the estimated shipping date to end of March.

My third purchase from Drop My third purchase from Drop. I had issues with customs and local post company sending my package without any notice. I had all support from customer service during the whole process. As an overseas customer I can say this was one the best customer experience I had. Thank you. Confident to continue shopping from drop.

You guys are the best! My pair of Beyerdynamic DT 177X Go that I had for a year developed a rattle in the left ear cup. I contacted Drop Support and they got back to me that same day! I would like to thank both Jeanie C and Amy from the Drop Community Support team for their prompt responses and swift help! Thank you to them both and the entire team for shipping my new pair out to me with no trouble! You guys are the best!