Unbelieveable value I ordered the Sennheiser HD 6XX headphones, delivered as described and on time. They are spectacular! I really can’t get over the value I got on this deal, absolutely delighted! $199 + $15 shipping is an absolute steal! Purchase of the year already.

No cancellation policy and complicated returns I am using google translate to write this message, I am sorry for the quality of the English. I am very dissatisfied with my latest purchase from drop.com. Your policies in place, although seemingly facilitating returns, they have the opposite effect. • I asked to cancel the order even if it was an in-stock item before shipping, but they refused, loss of 15 USD in shipping. • Then I asked if I could refuse the order before taking it at the post office, they refused saying that they wouldn’t accept it. I had to take the package then return it back to them. I had to pay a duty fee of 18$ cad. • That meant that I also had to pay shipping back, another 25$ CAD. In total, that means I would have lost $73 CAD in fees that could have been avoided to return an item worth $99.75 CAD. All of this is making me think that these policies are put in place to reduce their return rates, force customers to keep items they do not want. Personally as a customer I do not adhere to this type of policy and my level of trust with drop.com is at its lowest. Sincerely

Two years in the making I don't know if this is normal but I've been waiting over two years for my keycaps. For now their are no substantial updates, except a monthly email from support apologizing for the delay, with a notice that the items will be shipped in a months time; been like this for a years time. First time customer since October 2021 #update# Appreciate your reply. I believe you've updated the estimated shipping date to end of March.

if you are out of the US do not think to order from drop one of the most poor experience i ordered a headset in Mar 18 i paid 20$ for the shipping and they selected the worse shipping option that you can think of my order left the warehouse after 10 days of the day i ordered and after one month my order is still in the same place, I send email to customer support and they said shipping wall take 3-6 weeks today i complete 39 days and may order is still in the US in same place from Mar 30 and I don't know if I will get my order in the end if you are out of the US please don't think of ordering from drop it's really stressful experience and really not worth it you will find a better alternative that really respect their customers

Fantastic experience with Drop return Fantastic experience with Drop! The 30 day no questions asked return is pretty generous, and I waffled right up to the end. When I decided to return, it was a Saturday, but Jeanie noticed my request for RMA and got me that and a tracking label within hours. Super appreciate the amazing customer service.