No cancellation policy and complicated returns I am using google translate to write this message, I am sorry for the quality of the English. I am very dissatisfied with my latest purchase from drop.com. Your policies in place, although seemingly facilitating returns, they have the opposite effect. • I asked to cancel the order even if it was an in-stock item before shipping, but they refused, loss of 15 USD in shipping. • Then I asked if I could refuse the order before taking it at the post office, they refused saying that they wouldn’t accept it. I had to take the package then return it back to them. I had to pay a duty fee of 18$ cad. • That meant that I also had to pay shipping back, another 25$ CAD. In total, that means I would have lost $73 CAD in fees that could have been avoided to return an item worth $99.75 CAD. All of this is making me think that these policies are put in place to reduce their return rates, force customers to keep items they do not want. Personally as a customer I do not adhere to this type of policy and my level of trust with drop.com is at its lowest. Sincerely

I asked them to update the shipping… I asked them to update the shipping address within 10 of making the order. They refused despite the fact that UPS allows the shipper to update an address prior to delivery. -- Edit - after the package was delivered to wrong address, they sent a replacement to the correct address. It took awhile but they made it right in the end.

My third purchase from Drop My third purchase from Drop. I had issues with customs and local post company sending my package without any notice. I had all support from customer service during the whole process. As an overseas customer I can say this was one the best customer experience I had. Thank you. Confident to continue shopping from drop.

Two years in the making I don't know if this is normal but I've been waiting over two years for my keycaps. For now their are no substantial updates, except a monthly email from support apologizing for the delay, with a notice that the items will be shipped in a months time; been like this for a years time. First time customer since October 2021 #update# Appreciate your reply. I believe you've updated the estimated shipping date to end of March.

Import duty NOT listed when it they should. DHL hold for weeks. You may find some things are a good price BUT even though it mentions import duty and it came up with zero duty when I was checking out on the item I bought for £248. I have just had to pay a further £63 for importing from Germany to the UK after multiple emails and calls to Drop and DHL who BOTH kept telling me to contact the other. It felt like I was being scammed at more than 1 point. Not just that. The messing about DHL do with regards to holding in customs like I'm trying to import a friggin giraffe or something. They've held the item for about 2 weeks so far (tbf to Drop, they shipped quick). The whole experience simply isn't worth the messing about and extra cash. I could've had a very similar product delivered same day by Amazon at the same price. Unless they have some kind of super discount on something I really want. I'll not be using them again. Oh and the item STILL hasn't arrived lol.