Rad shop for cool stuff I have shopped with Drop for years and have enjoyed what they offer. They’re great and I will continue to grab audio/keyboard things from them. I miss the days of special edition Spyderco knives and Monk earbuds, but I still dig what they sell. My most recent order had an issue and their customer service rep, Amy, did an amazing job getting things fixed up for me. Thank you, Amy!

My third purchase from Drop My third purchase from Drop. I had issues with customs and local post company sending my package without any notice. I had all support from customer service during the whole process. As an overseas customer I can say this was one the best customer experience I had. Thank you. Confident to continue shopping from drop.

Quality service They put a sale on a week after I had bought an item and still reimbursed me the difference.

You guys are the best! My pair of Beyerdynamic DT 177X Go that I had for a year developed a rattle in the left ear cup. I contacted Drop Support and they got back to me that same day! I would like to thank both Jeanie C and Amy from the Drop Community Support team for their prompt responses and swift help! Thank you to them both and the entire team for shipping my new pair out to me with no trouble! You guys are the best!

Shoddy Customer Service and Unreliable Product Customer Service SUCKS! I am new to the hobby of building keyboards. I bought my first barebones base from Drop.com, and as soon as I built my first keyboard, I was hooked! I found another keycap set that was very colorful and wanted a colorful base. Drop had the perfect keyboard base. I couldn't wait for it to arrive. Well, it came in a ripped box, with the extra parts (cords, tools) missing as well as screws missing. I contacted customer service via email because you can't find a phone number to save your life, and they said they would replace it with a new unit. I thought, okay, excellent customer service! I returned the base, and anxiously awaited my new unit. Guess what I received?! THE SAME FREAKING UNIT I SENT THEM IN THE SAME RIPPED BOX! Sorry to yell. There were no parts or cords; they packaged up what I returned and sent it back. I sent a strongly worded email about this. The thing is, I wanted the base! But I paid for a NEW base, not one that was beaten up and missing parts! I contacted them again. Their response? "Oopsie, you can return for a refund." I said, I want the base. Will you give me an open-box discount? They responded, "You can return the base for a refund or keep it." Really? Anyway, to make a VERY long story short, think twice about ordering from Drop because they don't honor good customer service, and they like to send used pieces for the new price. I have asked to escalate the matter, which may provide a resolution. No idea. Buyer beware!