Phenomenal customer support that helped… Phenomenal customer support that helped me quickly, efficiently, and with friendly support agents. Will always recommend drop and Maryann was fantastic to work with.

Fantastic experience with Drop return Fantastic experience with Drop! The 30 day no questions asked return is pretty generous, and I waffled right up to the end. When I decided to return, it was a Saturday, but Jeanie noticed my request for RMA and got me that and a tracking label within hours. Super appreciate the amazing customer service.

Shoddy Customer Service and Unreliable Product Customer Service SUCKS! I am new to the hobby of building keyboards. I bought my first barebones base from Drop.com, and as soon as I built my first keyboard, I was hooked! I found another keycap set that was very colorful and wanted a colorful base. Drop had the perfect keyboard base. I couldn't wait for it to arrive. Well, it came in a ripped box, with the extra parts (cords, tools) missing as well as screws missing. I contacted customer service via email because you can't find a phone number to save your life, and they said they would replace it with a new unit. I thought, okay, excellent customer service! I returned the base, and anxiously awaited my new unit. Guess what I received?! THE SAME FREAKING UNIT I SENT THEM IN THE SAME RIPPED BOX! Sorry to yell. There were no parts or cords; they packaged up what I returned and sent it back. I sent a strongly worded email about this. The thing is, I wanted the base! But I paid for a NEW base, not one that was beaten up and missing parts! I contacted them again. Their response? "Oopsie, you can return for a refund." I said, I want the base. Will you give me an open-box discount? They responded, "You can return the base for a refund or keep it." Really? Anyway, to make a VERY long story short, think twice about ordering from Drop because they don't honor good customer service, and they like to send used pieces for the new price. I have asked to escalate the matter, which may provide a resolution. No idea. Buyer beware!

Great customer service I've made two purchases so far from Drop, with a recent one in the past two weeks. Prior to that was a purchase in 2018. The products I've bought have lasted me a long time. My most recent purchase saw a price drop within 2 weeks of the sale date, and after sending an email, Drop refunded me the difference. That sort of customer service is rarely seen these days, and I look forward to shopping with Drop again.

Good customer service & products I recently purchased some keycaps off of Drop (MiTo M3 Noctua set). They were a bit pricy but I really liked them so I went for it. About 2 days later they arrived (fast shipping was nice) and I noticed on the website that the price went down $51. 40%! I emailed asking to get this $51 reimbursed somehow, and within a day or so they responded and told me they'd do the fair thing and reimburse me for the price difference. I greatly appreciate the good customer serivce