Prepare for a ridiculous wait if you order from Drop Item listed as in stock and ready for shipment. No order updates sent, so emailed customer support. After finding out the item wouldn't be shipped for 11 days after order. Asked to cancel, and they refused saying "the order had already been allocated". This likely means they ordered it from some knockoff outfit in China and they're waiting for it to be delivered. This is not what "in stock" means, and nobody wants to wait a month when a merchant claims "in stock". They respond to emails, but not in a helpful way. In short, they're deceptive and disorganized. I'd rather have paid an extra few bucks from another seller. Drop wrote a response saying they're having warehouse issues -- which is the same lie they've been giving for years (read the reviews from years prior). They're lying liars, through and through, and should not be trusted. Do yourself a favor and order product from a reputable merchant that doesn't make you wait weeks for your purchases while they have child laborers and peasants in China repack used/faulty items or cheaply made gray market knockoffs.

My third purchase from Drop My third purchase from Drop. I had issues with customs and local post company sending my package without any notice. I had all support from customer service during the whole process. As an overseas customer I can say this was one the best customer experience I had. Thank you. Confident to continue shopping from drop.

I have bought many things from drop and… I have bought many things from drop and have never been disappointed. Their customer service might take a little bit long to answer but they always go above and beyond to help you out.

Import duty NOT listed when it they should. DHL hold for weeks. You may find some things are a good price BUT even though it mentions import duty and it came up with zero duty when I was checking out on the item I bought for £248. I have just had to pay a further £63 for importing from Germany to the UK after multiple emails and calls to Drop and DHL who BOTH kept telling me to contact the other. It felt like I was being scammed at more than 1 point. Not just that. The messing about DHL do with regards to holding in customs like I'm trying to import a friggin giraffe or something. They've held the item for about 2 weeks so far (tbf to Drop, they shipped quick). The whole experience simply isn't worth the messing about and extra cash. I could've had a very similar product delivered same day by Amazon at the same price. Unless they have some kind of super discount on something I really want. I'll not be using them again. Oh and the item STILL hasn't arrived lol.

Best Open Back Headphones on the Market This is my 3rd purchase from Drop... their Sennheiser collabs are absolutely top of the line and some of the best open back headphones on the market!! This time I bought a set on Friday, and checked on Monday and noticed the same pair went on-sale. I reached out and their excellent customer service instantly redeemed me the difference in price, no questions asked. 11/10 everytime with Drop