No cancellation policy and complicated returns I am using google translate to write this message, I am sorry for the quality of the English. I am very dissatisfied with my latest purchase from drop.com. Your policies in place, although seemingly facilitating returns, they have the opposite effect. • I asked to cancel the order even if it was an in-stock item before shipping, but they refused, loss of 15 USD in shipping. • Then I asked if I could refuse the order before taking it at the post office, they refused saying that they wouldn’t accept it. I had to take the package then return it back to them. I had to pay a duty fee of 18$ cad. • That meant that I also had to pay shipping back, another 25$ CAD. In total, that means I would have lost $73 CAD in fees that could have been avoided to return an item worth $99.75 CAD. All of this is making me think that these policies are put in place to reduce their return rates, force customers to keep items they do not want. Personally as a customer I do not adhere to this type of policy and my level of trust with drop.com is at its lowest. Sincerely

Shoddy Customer Service and Unreliable Product Customer Service SUCKS! I am new to the hobby of building keyboards. I bought my first barebones base from Drop.com, and as soon as I built my first keyboard, I was hooked! I found another keycap set that was very colorful and wanted a colorful base. Drop had the perfect keyboard base. I couldn't wait for it to arrive. Well, it came in a ripped box, with the extra parts (cords, tools) missing as well as screws missing. I contacted customer service via email because you can't find a phone number to save your life, and they said they would replace it with a new unit. I thought, okay, excellent customer service! I returned the base, and anxiously awaited my new unit. Guess what I received?! THE SAME FREAKING UNIT I SENT THEM IN THE SAME RIPPED BOX! Sorry to yell. There were no parts or cords; they packaged up what I returned and sent it back. I sent a strongly worded email about this. The thing is, I wanted the base! But I paid for a NEW base, not one that was beaten up and missing parts! I contacted them again. Their response? "Oopsie, you can return for a refund." I said, I want the base. Will you give me an open-box discount? They responded, "You can return the base for a refund or keep it." Really? Anyway, to make a VERY long story short, think twice about ordering from Drop because they don't honor good customer service, and they like to send used pieces for the new price. I have asked to escalate the matter, which may provide a resolution. No idea. Buyer beware!

Good customer service & products I recently purchased some keycaps off of Drop (MiTo M3 Noctua set). They were a bit pricy but I really liked them so I went for it. About 2 days later they arrived (fast shipping was nice) and I noticed on the website that the price went down $51. 40%! I emailed asking to get this $51 reimbursed somehow, and within a day or so they responded and told me they'd do the fair thing and reimburse me for the price difference. I greatly appreciate the good customer serivce

Prepare for a ridiculous wait if you order from Drop Item listed as in stock and ready for shipment. No order updates sent, so emailed customer support. After finding out the item wouldn't be shipped for 11 days after order. Asked to cancel, and they refused saying "the order had already been allocated". This likely means they ordered it from some knockoff outfit in China and they're waiting for it to be delivered. This is not what "in stock" means, and nobody wants to wait a month when a merchant claims "in stock". They respond to emails, but not in a helpful way. In short, they're deceptive and disorganized. I'd rather have paid an extra few bucks from another seller. Drop wrote a response saying they're having warehouse issues -- which is the same lie they've been giving for years (read the reviews from years prior). They're lying liars, through and through, and should not be trusted. Do yourself a favor and order product from a reputable merchant that doesn't make you wait weeks for your purchases while they have child laborers and peasants in China repack used/faulty items or cheaply made gray market knockoffs.

Two years in the making I don't know if this is normal but I've been waiting over two years for my keycaps. For now their are no substantial updates, except a monthly email from support apologizing for the delay, with a notice that the items will be shipped in a months time; been like this for a years time. First time customer since October 2021 #update# Appreciate your reply. I believe you've updated the estimated shipping date to end of March.