Recently Recently, I had an amazing experience with them. I was having a problem with something. I went to their website and started a ticket, which led me to this amazing customer support lady named Liz. She was so helpful, she answered all of my queries and solved my problems right away. She handled everything professionally. I would definitely recommend these guys.

Prepare for a ridiculous wait if you order from Drop Item listed as in stock and ready for shipment. No order updates sent, so emailed customer support. After finding out the item wouldn't be shipped for 11 days after order. Asked to cancel, and they refused saying "the order had already been allocated". This likely means they ordered it from some knockoff outfit in China and they're waiting for it to be delivered. This is not what "in stock" means, and nobody wants to wait a month when a merchant claims "in stock". They respond to emails, but not in a helpful way. In short, they're deceptive and disorganized. I'd rather have paid an extra few bucks from another seller. Drop wrote a response saying they're having warehouse issues -- which is the same lie they've been giving for years (read the reviews from years prior). They're lying liars, through and through, and should not be trusted. Do yourself a favor and order product from a reputable merchant that doesn't make you wait weeks for your purchases while they have child laborers and peasants in China repack used/faulty items or cheaply made gray market knockoffs.

Quality service They put a sale on a week after I had bought an item and still reimbursed me the difference.

Good customer service & products I recently purchased some keycaps off of Drop (MiTo M3 Noctua set). They were a bit pricy but I really liked them so I went for it. About 2 days later they arrived (fast shipping was nice) and I noticed on the website that the price went down $51. 40%! I emailed asking to get this $51 reimbursed somehow, and within a day or so they responded and told me they'd do the fair thing and reimburse me for the price difference. I greatly appreciate the good customer serivce

I have bought many things from drop and… I have bought many things from drop and have never been disappointed. Their customer service might take a little bit long to answer but they always go above and beyond to help you out.