You guys are the best! My pair of Beyerdynamic DT 177X Go that I had for a year developed a rattle in the left ear cup. I contacted Drop Support and they got back to me that same day! I would like to thank both Jeanie C and Amy from the Drop Community Support team for their prompt responses and swift help! Thank you to them both and the entire team for shipping my new pair out to me with no trouble! You guys are the best!

Phenomenal customer support that helped… Phenomenal customer support that helped me quickly, efficiently, and with friendly support agents. Will always recommend drop and Maryann was fantastic to work with.

Fantastic experience with Drop return Fantastic experience with Drop! The 30 day no questions asked return is pretty generous, and I waffled right up to the end. When I decided to return, it was a Saturday, but Jeanie noticed my request for RMA and got me that and a tracking label within hours. Super appreciate the amazing customer service.

if you are out of the US do not think to order from drop one of the most poor experience i ordered a headset in Mar 18 i paid 20$ for the shipping and they selected the worse shipping option that you can think of my order left the warehouse after 10 days of the day i ordered and after one month my order is still in the same place, I send email to customer support and they said shipping wall take 3-6 weeks today i complete 39 days and may order is still in the US in same place from Mar 30 and I don't know if I will get my order in the end if you are out of the US please don't think of ordering from drop it's really stressful experience and really not worth it you will find a better alternative that really respect their customers

Great customer service I've made two purchases so far from Drop, with a recent one in the past two weeks. Prior to that was a purchase in 2018. The products I've bought have lasted me a long time. My most recent purchase saw a price drop within 2 weeks of the sale date, and after sending an email, Drop refunded me the difference. That sort of customer service is rarely seen these days, and I look forward to shopping with Drop again.