Great experience Great experience! Even though my item value ended up being a little less than I first thought, they were very kind in describing the discrepancy and showing the damage I hadn't noticed before sending. They offered a new value and had options to return the item if I didn't like it. Super professional and easy to deal with.

Great experience Great experience, efficient transfer of funds. Wish we had more money given to me.

WORST EXPERIENCE EVER WORST EXPERIENCE EVER. I was quoted a lowball offer and when I refused and requested my phone back-ALL I WAS IWAS GIVEN was "It's been returned". No tracking number, no estimated return time-NOTHING. And this was DAYS after and between responses. I keep asking them for proof, since it has been ANOTHER week and I STILL haven't received my phone back! If this continues, I WILL be taking legal action.

Great service and price! I had an iPad that was gathering dust as an expensive paperweight, and the only way I could trade it in through my cell provider was to apply the (meager) credit to another device purchase. Since I didn't need or want a new device, I began the search for alternatives. After looking at a couple of options I found Trade in my Tech and was immediately impressed by the easy process on their website. But, it was the significantly higher trade-in value that sold me on their service. I'll admit I was nervous about getting the quoted value since I haven't traded in a device before and didn't know what to expect. All of my fears were assuaged through their prompt communication that they had received my iPad, and the fast payment to my PayPal account! I would definitely use Trade in my Tech again!

Transparent and fair trade in Transparent and fair trade in service. Where the payment versus the quote differed, they provided clear photos and reasons (some details I didn't notice because they're not relevant to me as a user, but understand and agree with their assessment because they were detailed). Only reason I'm not giving it 5 stars is that the quoted processing times and the actual vary...a lot. Took 13 days (9 business days) from when they received my equipment to their evaluation and confirmation of payment.