Multi user doesn't work, support unhelpful I bought this safe specifically because I need multi-user access with different codes. I've been unable to add any additional users either from the safe itself or from the app and support has been unhelpful, just sending me the manual (which I already had and had followed) rather than helping with any troubleshooting. Also of note -- it appears that even if multi-user were working, every user will need to be associated with its own email address/account. There is no way to just add an additional code to grant temporary access without some hassle on the part of the temporary user.

Quick and easy checkout Quick and easy checkout. Immediate email order status and update on shipping after the weekend that I ordered.

Great upgrade Recently renovated my home and my GunVault safe no longer fit with my new closet shelving. I decided to replace it with the Motorola Smart Safe XL. I'm very happy with this purchase. It's great with kids, as I have realtime notifications if it is opened or tampered. I also like the interior LED lighting. A few things to know: 1. This safe is more of way to deter theft than a way to prevent theft. If you need protection of high value items, I would go with something much heavier. 2. The fingerprint reader behaves inconsistently for me. I do not depend on it - may not work well in a stressful situation to open the safe. 3. You cannot remotely open the safe via the app until someone "wakes" it with a button. This is not intuitive at first. The app is very much an MVP release. Lots of opportunities to improve the usability. The app is oddly designed around owning a fleet of safes. How many people have more than 1 safe in their home? The home screen should default to the features you're likely to use - 1 click to open or check on the status. I also would have liked the option to purchase in a white color to match my closet. Not a big deal. I had to cut the power cord to run it through a drilled hole in my closet shelves. Would have been nice if the safe was designed to run on a 5V USB input like your phone (micro type B?). Would be easier to run the cables to power this.

Seriously frustrated and dissatisfied Seriously frustrated and dissatisfied original date of order was 01/26 order was not properly processed and or shipped after extensive emails to Mitch and support order final arrived in unacceptable condition safe package was open keys were missing lock was scratched??? Unable to set up pending response and adequate resolution in a timely manner just sent several documented e-mails photos and video to Mitch and support a simple purchase has turned into an extremely frustrating and disappointing experience too many emails to get the unit as well as too many requests for tracking and to finally receive a defective units and missing keys is beyond comprehension on any level hopefully this company make a severe wrong a corrective right in a timely and efficient manner

I love this safe I love this safe, I keep all my valuables in it. I have a small box and mounted it to the wall and slid my safe into it and secured it with the wings. Great and easy to use..