Terrible service Never received product seems like a scam unable to trace or track no help from company I never said they were stolen I said they never arrives I was at home waiting and when you claimed it was delivered one was here I was here and I have a front camera which shows no one came to my home

Seriously frustrated and dissatisfied Seriously frustrated and dissatisfied original date of order was 01/26 order was not properly processed and or shipped after extensive emails to Mitch and support order final arrived in unacceptable condition safe package was open keys were missing lock was scratched??? Unable to set up pending response and adequate resolution in a timely manner just sent several documented e-mails photos and video to Mitch and support a simple purchase has turned into an extremely frustrating and disappointing experience too many emails to get the unit as well as too many requests for tracking and to finally receive a defective units and missing keys is beyond comprehension on any level hopefully this company make a severe wrong a corrective right in a timely and efficient manner

Quick and easy checkout Quick and easy checkout. Immediate email order status and update on shipping after the weekend that I ordered.

Difficult to setup with app. -

Multi user doesn't work, support unhelpful I bought this safe specifically because I need multi-user access with different codes. I've been unable to add any additional users either from the safe itself or from the app and support has been unhelpful, just sending me the manual (which I already had and had followed) rather than helping with any troubleshooting. Also of note -- it appears that even if multi-user were working, every user will need to be associated with its own email address/account. There is no way to just add an additional code to grant temporary access without some hassle on the part of the temporary user.