Fantastic customer service and support… Fantastic customer service and support from Mitch who really took care of me. I actually made a mistake in registering the safe owner as a regular user which caused me to not be able to have rights to manage the safe as owner but the issue got resolved in less than 30 mins. The Smartsafe XL model arrived in a day! Quite robust and very exceptional value for the money as it is much larger and more solidly built than the Bolt and worth every penny. Highly recommend this division of Motorola and the Smartsafe XL product especially. Thanks for a great customer experience !

The best smart option -

I like the safe but... I like the safe, which I bought about a year ago. However, it recently ran out of batteries and I have misplaced the backup key. I tried contacting support to get a replacement key, but there is no answer on the support phone line (1-800-485-8904) and no response from email support (Support{at}SmartSafe.com). Does anyone have any suggestions? Update - I did see the response below last night, and I did also receive an email response this morning with an offer to send a replacement key for a fee. However, before any of that, I decided to brake into my own safe since I hadn't received any response to my prior communications. Unfortunately, there is some damage to the device, but I think I can still use it.

I'd say the safe is a solid 2.5 I'd say the safe is a solid 2.5. The connectivity is a joke. There should be an NFC chip that I can use my cell phone to unlock. But that's not why I gave the safe a low rating. I followed the setup instructions - word by word. Still, the fingerprint reader works half the time. The other half I have to wait 10 mins for it to reset ( Like everyone who has ever owned an iphone, I know how to register a fingerprint ). The customizable code never took. Despite multiple attempts. Thank god you have a key, which has to be stored in a much cheaper safe, in another part of the house. I'd say the electronics for this safe is half baked and should be revised given the price.

Difficult to setup with app. -