Seriously frustrated and dissatisfied Seriously frustrated and dissatisfied original date of order was 01/26 order was not properly processed and or shipped after extensive emails to Mitch and support order final arrived in unacceptable condition safe package was open keys were missing lock was scratched??? Unable to set up pending response and adequate resolution in a timely manner just sent several documented e-mails photos and video to Mitch and support a simple purchase has turned into an extremely frustrating and disappointing experience too many emails to get the unit as well as too many requests for tracking and to finally receive a defective units and missing keys is beyond comprehension on any level hopefully this company make a severe wrong a corrective right in a timely and efficient manner

Terrible service Never received product seems like a scam unable to trace or track no help from company I never said they were stolen I said they never arrives I was at home waiting and when you claimed it was delivered one was here I was here and I have a front camera which shows no one came to my home

Must be old inventory Never worked, they refunded me and told me toss the POS! lol!

I like the safe but... I like the safe, which I bought about a year ago. However, it recently ran out of batteries and I have misplaced the backup key. I tried contacting support to get a replacement key, but there is no answer on the support phone line (1-800-485-8904) and no response from email support (Support{at}SmartSafe.com). Does anyone have any suggestions? Update - I did see the response below last night, and I did also receive an email response this morning with an offer to send a replacement key for a fee. However, before any of that, I decided to brake into my own safe since I hadn't received any response to my prior communications. Unfortunately, there is some damage to the device, but I think I can still use it.

I'd say the safe is a solid 2.5 I'd say the safe is a solid 2.5. The connectivity is a joke. There should be an NFC chip that I can use my cell phone to unlock. But that's not why I gave the safe a low rating. I followed the setup instructions - word by word. Still, the fingerprint reader works half the time. The other half I have to wait 10 mins for it to reset ( Like everyone who has ever owned an iphone, I know how to register a fingerprint ). The customizable code never took. Despite multiple attempts. Thank god you have a key, which has to be stored in a much cheaper safe, in another part of the house. I'd say the electronics for this safe is half baked and should be revised given the price.