Super customer service Super customer service. Walked me right through on my issue and resolved it quickly.

I'd say the safe is a solid 2.5 I'd say the safe is a solid 2.5. The connectivity is a joke. There should be an NFC chip that I can use my cell phone to unlock. But that's not why I gave the safe a low rating. I followed the setup instructions - word by word. Still, the fingerprint reader works half the time. The other half I have to wait 10 mins for it to reset ( Like everyone who has ever owned an iphone, I know how to register a fingerprint ). The customizable code never took. Despite multiple attempts. Thank god you have a key, which has to be stored in a much cheaper safe, in another part of the house. I'd say the electronics for this safe is half baked and should be revised given the price.

Works great Works great! Inside light, USB port and size is perfect.

Simply perfect one! Awesome safe. Perfect size and it has an app so I can open it with it. Exactly what I was looking for. Highly recommended. You won’t be disappointed :)

Great upgrade Recently renovated my home and my GunVault safe no longer fit with my new closet shelving. I decided to replace it with the Motorola Smart Safe XL. I'm very happy with this purchase. It's great with kids, as I have realtime notifications if it is opened or tampered. I also like the interior LED lighting. A few things to know: 1. This safe is more of way to deter theft than a way to prevent theft. If you need protection of high value items, I would go with something much heavier. 2. The fingerprint reader behaves inconsistently for me. I do not depend on it - may not work well in a stressful situation to open the safe. 3. You cannot remotely open the safe via the app until someone "wakes" it with a button. This is not intuitive at first. The app is very much an MVP release. Lots of opportunities to improve the usability. The app is oddly designed around owning a fleet of safes. How many people have more than 1 safe in their home? The home screen should default to the features you're likely to use - 1 click to open or check on the status. I also would have liked the option to purchase in a white color to match my closet. Not a big deal. I had to cut the power cord to run it through a drilled hole in my closet shelves. Would have been nice if the safe was designed to run on a 5V USB input like your phone (micro type B?). Would be easier to run the cables to power this.