Fantastic customer service and support… Fantastic customer service and support from Mitch who really took care of me. I actually made a mistake in registering the safe owner as a regular user which caused me to not be able to have rights to manage the safe as owner but the issue got resolved in less than 30 mins. The Smartsafe XL model arrived in a day! Quite robust and very exceptional value for the money as it is much larger and more solidly built than the Bolt and worth every penny. Highly recommend this division of Motorola and the Smartsafe XL product especially. Thanks for a great customer experience !

Seriously frustrated and dissatisfied Seriously frustrated and dissatisfied original date of order was 01/26 order was not properly processed and or shipped after extensive emails to Mitch and support order final arrived in unacceptable condition safe package was open keys were missing lock was scratched??? Unable to set up pending response and adequate resolution in a timely manner just sent several documented e-mails photos and video to Mitch and support a simple purchase has turned into an extremely frustrating and disappointing experience too many emails to get the unit as well as too many requests for tracking and to finally receive a defective units and missing keys is beyond comprehension on any level hopefully this company make a severe wrong a corrective right in a timely and efficient manner

The best smart option -

Multi user doesn't work, support unhelpful I bought this safe specifically because I need multi-user access with different codes. I've been unable to add any additional users either from the safe itself or from the app and support has been unhelpful, just sending me the manual (which I already had and had followed) rather than helping with any troubleshooting. Also of note -- it appears that even if multi-user were working, every user will need to be associated with its own email address/account. There is no way to just add an additional code to grant temporary access without some hassle on the part of the temporary user.

Must be old inventory Never worked, they refunded me and told me toss the POS! lol!