Do yourself a favor and stay away from… Do yourself a favor and stay away from this company! Looks like I am just one of many who were charged $99 for yearly subscription with absolutely NO forewarning or chance to cancel subscription. I haven't used this app once since I downloaded it last year, so it hasn't been on my mind until I saw the charge on my bank account. I went back through my emails to see if I had missed one letting me know it was going to auto-renew, and....nothing! So instead of providing good customer service and being accommodating to their clients, and refunding when they are asked, they just rip you off and don't care.

I really love the idea of Aaptiv I really love the idea of Aaptiv, I just have a couple of suggestions that would make it even better. For the calorie estimator, users should be able to input their biometrics (height, weight, etc.) and then more accurately estimate the calories burned for each workout, the same as apps such as the “MapMyRun” series, Cronometer, etc. Secondly, I would make a link for each workout to the Spotify playlist used. I think these two things would not be that hard to do and would make the app exponentially better.

This company went from great to… This company went from great to terrible. I love the idea this company had- basically its personal training thru sound and awesome music. However over the past month they let go of top trainers and top music. Then last couple weeks removed tons of the programs I participated in. Just over it.

Expensive auto renewal - be careful to cancel this!!! I tried out this app did not use it for at least 10+ months, and received no indicator that a yearly subscription charge was coming... I tried to indicate that I did not authorize the purchase, but apparently that is not a reason for a refund. If you stand by your product, you should be able to make sure that your customers are willing participants instead of somehow trapped by the trial membership conditions that you set up. I tried it, it didn't work for me and I deleted this off my phone. Be very careful as you could get roped into paying $125 bucks for something you do not want.

Crappy customer service They charged my card for 3 years (and I used the app for maybe the first week... if that)... I thought the charge was for Google storage because of the description that appeared on my credit card statement... I realized the error this month and when I reached out to try to recoup any of the $309 they took, I was basically told, Sorry, not sorry... "any payment made through Aaptiv's website or the Google Play store is refundable as long as the refund is requested within 72 hours of payment." Thanks for nothing!