A deceitful company A deceitful company. I was planning on enrolling in a month-to-month plan after my free trial. Unfortunately, there was a death in my family, and since I did not think of canceling my free trial and switching to the monthly plan on the day of a funeral, I was charged over $100 for a year subscription. I reached out to both Aaptiv and Apple, who say there's nothing they can do. Horrible experience. Horrible company.

from Blue365…Scam? Received messsge from Blue365 associated with BlueCross that you can join Aaptiv and it’s 19500+ gyms. There web site states they partipate with Elite membership to my local Lifetime fitness. However Lifetime has no knowledge of them. So before committing to a monthly fee, reached out to Aaptiv for clarification. Seems only email communication available. After multiple messsged and requests for information, it became clear that they weren’t reading my messsges and simply sending back bot type questions without reading or addressing my simple question. Is Lifetime fitness part of their network in Florham Park NJ? If i can’t get a direct answer to such a simple question, it’s clear that that are in my opinion a scam or incompetent, Woukd avoid consistent with other reviews! Disappointing!

Because I am unable to understand any… Because I am unable to understand any instructions other than for running without a single picture or video. I have seen so many people complaining the same but worst part is that aptive team is not even reacting to it. That's the reason i didn't opted for yearly subscription.

They auto renewed my subscription without sending any kind of reminder email. This is very shady practice and probably how they make their money since the app isn’t that good.i contacted the company T They auto renewed my subscription without sending any kind of reminder email. This is very shady practice and probably how they make their money since the app isn’t that good.i contacted the company They were very kind and knowledgeable and great with follow up! Very much appreciate their quality customer service and product too!4028354544company line!!!!!!!!!!!!!

Watch your bank account after canceling!!!!! I liked their app, but their new workout programs weren't great so I found an app that was a better fit for me. I cancelled my account two months ago, to the point where I couldn't get in anymore. This morning I woke up to a nice surprise where they tried to charge me for the annual subscription. I verified that my account didn't even exist on the app anymore and contacted them. They immediately reversed the charges. My guess is that as most people don't watch their budget as close as I do, they do this and get away with every year, shadily collecting money without people stopping them. . Due to this, I would not recommend this app to anyone going forward.