Gail Hoffman
GBWait forever to get your product with no help to find it It is 2 weeks and have not received the cbd pain product I needed desperately when I ordered it. They don't answer the phone and tracking with them is no better than doing it on my own. Their communication sucks, and customer service email said it would take up to 4 days to respond. This is some of the worst customer service I have ever experienced!
Azita Martin
GBWorse customer service ever Charlotte’s Web customer service is unacceptable. I have called 5 times no one answers the phone, no one calls back or return numerous emails. Their website would not allow me to cancel the subscription and there is no way to return the items, because they do not provide return instructions and do not answer their customer service number. I will take on to social media to let people know not to buy anything from your company.
Theo Karantsalis
GBExcellent products and service We had an issue with an order arriving a bit later than we had expected. We live in Miami, and it is very hot this time of year. The folks at Charlotte’s Web communicated cell with us and we are very happy with the products and service we have received. Thank you!
Carol Colegrove
GBFirst rate product. Excellent service. This company helped me select the right product for my needs. They ship very quickly, especially considering the Covid-19 impact on the USPS. Their product called: “Hemp Extract-Infused Gummies for SLEEP” actually works like a charm! I got the raspberry flavor and it tastes like a gummie candy. Each serving has 10mg. Plant-Based Cannabinoids per serving that naturally relaxes; sleep comes easily. I can count on being sound asleep within 10minutes of chewing a serving. Best yet, this is a vegan product! I’ve ordered twice from them and each shipment came in tact and in a timely manner.
Mike Cusick
GBAbsolutely terrible customer service Absolutely terrible customer service! No reply to emails concerning returns and canceled subscription. Form saying will reply in 2-3 days but no reply. Sending back with demand for refund and disputing charges with credit card. Will never do business with Charlotte's Web again!