Donna avila
GBHorrible customer service Horrible customer service, well... There actually is no customer service. They do not reply to emails, phone calls, or to the chat box on their website. I stopped my subscription due to this poor service. I had to dispute the last charge after being a customer for 1 year, since they would not reply to an inquiry to return a product.
Carol Colegrove
GBFirst rate product. Excellent service. This company helped me select the right product for my needs. They ship very quickly, especially considering the Covid-19 impact on the USPS. Their product called: “Hemp Extract-Infused Gummies for SLEEP” actually works like a charm! I got the raspberry flavor and it tastes like a gummie candy. Each serving has 10mg. Plant-Based Cannabinoids per serving that naturally relaxes; sleep comes easily. I can count on being sound asleep within 10minutes of chewing a serving. Best yet, this is a vegan product! I’ve ordered twice from them and each shipment came in tact and in a timely manner.
Azita Martin
GBWorse customer service ever Charlotte’s Web customer service is unacceptable. I have called 5 times no one answers the phone, no one calls back or return numerous emails. Their website would not allow me to cancel the subscription and there is no way to return the items, because they do not provide return instructions and do not answer their customer service number. I will take on to social media to let people know not to buy anything from your company.
Joe R
GBZERO customer service! I purchased a 90 count bottle of their CBD calm gummies. These things gave me a headache, and a weird feeling. I emailed them the next day asking for a refund — 2 weeks later, still no response. It’s been approximately 3 weeks now, and I send them emails almost every day — still ZERO response. Avoid this company like the plague! Horrible product, and ZERO customer service!
Forest Tracy
GBA very frustrating company to work… A very frustrating company to work with, I ordered my CBD products and followed their shipping. To my horror, they shipped thru UPS innovation, which ends up in the hands of USPS. Now my $100 dollar order is lost in their incapable hands. My email request for assistance has fallen on deft ears. I have accepted the loss because their is no human contact to talk to. Don’t waist your money, their are better options like Royal CBD!