Placed order 12/29/22 at 4:35pm using… Placed order 12/29/22 at 4:35pm using reward points. Points were not applied to order. Sent email 12/29/22 at 4:39pm requesting they check this out for me. Received ticket C-00528720. They sent order anyway and never responded to the 12/29/22 ticket. Tried to call today - both phone numbers go to fast busy signal. There is no customer service at this company.

Three Years to Respond to An Unhappy Customer On 4/15/2021 (Yes, 2021) I placed an order with Charlotte's Web totaling $81.83. A week later on 4/21/2021 when I had not received an order confirmation, a shipping date, etc. I called Charlotte's Web and was told my order had shipped the previous day on 4/20/2021. I received a follow-up email from Charlotte's Web with a tracking number. Weeks went by with no order arriving and the UPS tracking system stating UPS was waiting for Charlotte's Web to drop off my package. I called Charlotte's Web again and again and was told with multiple calls going unanswered. I filed a complaint with the Better Business Bureau in 2021 in which I stated an acceptable resolution for an order that never arrived would be a full refund of $81.83. The BBB contacted Charlotte's Web multiple times and did not receive a response. Today, 4/4/2024, three years after the fact, Charlotte's Web responded...three years late!!! Charlotte's Web offered free shipping if I would give them a chance to "regain your trust" by placing another order. Charlotte's Web wins the prize for the most ridiculous 'resolution'in my lifetime.

Most trustworthy vendor of CBD oil I have bought their CBD oil, 60 mg/ml, and have found the product useful to control my anxiety at night and to help me get back to sleep. If you order from them, pay the extra for 2nd day air as their ground service via USPS takes about 3 weeks. Do to Covid, their customer service is not good but they will call you back if you leave them your number. CW did pioneer the use of CBD oil so you can trust them.

A very frustrating company to work… A very frustrating company to work with, I ordered my CBD products and followed their shipping. To my horror, they shipped thru UPS innovation, which ends up in the hands of USPS. Now my $100 dollar order is lost in their incapable hands. My email request for assistance has fallen on deft ears. I have accepted the loss because their is no human contact to talk to. Don’t waist your money, their are better options like Royal CBD!

I ordered the gummies called Immune… I ordered the gummies called Immune Support from Charlottesweb.com two weeks ago. Within 3 days of taking two gummies a day my chronic cough from June 3rd of this year is gone. I was seeing a pulmologist for the past two months and CBD has taken care of my cough. It's gone and I'm sold on their products. Already take the sleep CBD's and they work great too.