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Trustify360 - Default Title

Charlotte's Web

700 Tech Court, 80027, Louisville, United States

http://www.charlottesweb.com

Visit this site

2.15

Based on 20 Reviews

25.00%

5.00%

0.00%

70.00%

About Charlotte's Web

Charlotte's Web Inc., a Certified B Corporation headquartered in Louisville, CO, is the market leader in innovative hemp extract wellness products. Charlotte's Web whole-plant CBD extracts come in full-spectrum and broad-spectrum (THC-free) options, including the world's only broad-spectrum CBD certified NSF for Sport®, which is the official CBD of Major League Baseball©. Founded by the seven Stanley Brothers, ignited the CBD industry when they came to global prominence with the coverage of a young girl's astounding reaction to their hemp extract. Their advocacy changed laws, public perception, and research around the vast health potential of plant-based solutions. The Stanleys built their business with the mission to bring safe, botanical options to health seekers worldwide. Charlotte's Web branded premium quality products start with proprietary hemp genetics that are American farm-grown using organic and regenerative cultivation practices. The Company's hemp extracts have naturally occurring botanical compounds including cannabidiol ("CBD"), CBC, CBG, terpenes, flavonoids, and other beneficial compounds. The Company's CW Labs R&D division advances hemp science at a center of excellence in Louisville, Colorado. Charlotte's Web product categories include CBD oil tinctures (liquid products) CBD gummies (sleep, stress, exercise recovery), CBD capsules, CBD topical creams and lotions, as well as CBD pet products for dogs. Through its vertically integrated business model, Charlotte's Web maintains stringent control over product quality and consistency with 20+ product lot testing for quality assurance. Charlotte's Web products are distributed to more than 15,000 retailer locations, over 8,000 health care practitioners, and online through the Company's website at www.charlottesweb.com.

Contact Info

http://www.charlottesweb.com
700 Tech Court, 80027, Louisville, United States
[email protected]

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Zero customer service We received our order last week and the safety seal was broken. So, we emailed to open a case, but never heard back. I called the other day and waited at least 20 mins before I gave up and left a message (because their automated system literally tells you to leave a message every 10 seconds). No one has gotten in touch. I doubt anyone is looking at emails or taking calls. Complete joke

There is NO customer service at… There is NO customer service at Charlotte's Web. Zero for emails. Zero for phone contact. Their 30 guarantee is a fraud as there is NO feedback or interaction with the company. It becomes irrelevant whether the products are good or not when management is only in it for the money you spend.

Absolutely terrible customer service Absolutely terrible customer service! No reply to emails concerning returns and canceled subscription. Form saying will reply in 2-3 days but no reply. Sending back with demand for refund and disputing charges with credit card. Will never do business with Charlotte's Web again!

Horrible customer service Horrible customer service, well... There actually is no customer service. They do not reply to emails, phone calls, or to the chat box on their website. I stopped my subscription due to this poor service. I had to dispute the last charge after being a customer for 1 year, since they would not reply to an inquiry to return a product.

Excellent products and service We had an issue with an order arriving a bit later than we had expected. We live in Miami, and it is very hot this time of year. The folks at Charlotte’s Web communicated cell with us and we are very happy with the products and service we have received. Thank you!

Charlotte's Web

http://www.charlottesweb.com

About Charlotte's Web

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Contact Info

Mx Fireal

SEGAL/PETER CRAIG

Mike Cusick

Donna avila

Theo Karantsalis