Mike Cusick
GBAbsolutely terrible customer service Absolutely terrible customer service! No reply to emails concerning returns and canceled subscription. Form saying will reply in 2-3 days but no reply. Sending back with demand for refund and disputing charges with credit card. Will never do business with Charlotte's Web again!
SEGAL/PETER CRAIG
GBThere is NO customer service at… There is NO customer service at Charlotte's Web. Zero for emails. Zero for phone contact. Their 30 guarantee is a fraud as there is NO feedback or interaction with the company. It becomes irrelevant whether the products are good or not when management is only in it for the money you spend.
Janna Weldele
GBI ordered the gummies called Immune… I ordered the gummies called Immune Support from Charlottesweb.com two weeks ago. Within 3 days of taking two gummies a day my chronic cough from June 3rd of this year is gone. I was seeing a pulmologist for the past two months and CBD has taken care of my cough. It's gone and I'm sold on their products. Already take the sleep CBD's and they work great too.
Theresa B
GBPlaced order 12/29/22 at 4:35pm using… Placed order 12/29/22 at 4:35pm using reward points. Points were not applied to order. Sent email 12/29/22 at 4:39pm requesting they check this out for me. Received ticket C-00528720. They sent order anyway and never responded to the 12/29/22 ticket. Tried to call today - both phone numbers go to fast busy signal. There is no customer service at this company.
Mary Grogan
GBvery poor customer service I bought a bottle of their cbd oil from Earth Fare. After using it for a few days my gums bled. I called them as well as e-mailed them. Got 2 "how are we doing" e-mails claiming that someone contacted me. After many communications over messaging on their facebook page they told me that I would need to get a refund from Earth Fare. All pertinent information was given to them on the first message, so there was no reason for asking me to send them a picture and continually responding to messages. I would not consider this the obsessive customer service that they claim. In the end they referred me to the Realm of Caring due to my adverse reaction. Shouldn't they know why their product caused my gums to bleed?