SEGAL/PETER CRAIG
GBThere is NO customer service at… There is NO customer service at Charlotte's Web. Zero for emails. Zero for phone contact. Their 30 guarantee is a fraud as there is NO feedback or interaction with the company. It becomes irrelevant whether the products are good or not when management is only in it for the money you spend.
Mx Fireal
GBZero customer service We received our order last week and the safety seal was broken. So, we emailed to open a case, but never heard back. I called the other day and waited at least 20 mins before I gave up and left a message (because their automated system literally tells you to leave a message every 10 seconds). No one has gotten in touch. I doubt anyone is looking at emails or taking calls. Complete joke
Mary Grogan
GBvery poor customer service I bought a bottle of their cbd oil from Earth Fare. After using it for a few days my gums bled. I called them as well as e-mailed them. Got 2 "how are we doing" e-mails claiming that someone contacted me. After many communications over messaging on their facebook page they told me that I would need to get a refund from Earth Fare. All pertinent information was given to them on the first message, so there was no reason for asking me to send them a picture and continually responding to messages. I would not consider this the obsessive customer service that they claim. In the end they referred me to the Realm of Caring due to my adverse reaction. Shouldn't they know why their product caused my gums to bleed?
jenny Stanczyk
GBPossibly the worst customer service… Possibly the worst customer service experience ever. I ordered on October 23, 2020 the order never came. I called on November 4 and used call back option. Tried again a week later, nothing. I tried emails, and chats through December and January. I got a nonchalant call back on January 25. They are shipping a replacement but did nothing to address the 3 month wait time. "Oh yeah, we're just catching up on our calls. So sorry."
Melissa D'Cruz
MYBlackmailing Blackmailing and claiming that I am wrongfully using their trademark when I have been running my business much longer that they have. You dare bring legal, when you wrongfully claim rights over my artworks? Bring it on and show me proof of ownership when I have each and everyone of it on paper, pen and digital FA