jenny Stanczyk
GBPossibly the worst customer service… Possibly the worst customer service experience ever. I ordered on October 23, 2020 the order never came. I called on November 4 and used call back option. Tried again a week later, nothing. I tried emails, and chats through December and January. I got a nonchalant call back on January 25. They are shipping a replacement but did nothing to address the 3 month wait time. "Oh yeah, we're just catching up on our calls. So sorry."
Gail Hoffman
GBWait forever to get your product with no help to find it It is 2 weeks and have not received the cbd pain product I needed desperately when I ordered it. They don't answer the phone and tracking with them is no better than doing it on my own. Their communication sucks, and customer service email said it would take up to 4 days to respond. This is some of the worst customer service I have ever experienced!
Theresa B
GBPlaced order 12/29/22 at 4:35pm using… Placed order 12/29/22 at 4:35pm using reward points. Points were not applied to order. Sent email 12/29/22 at 4:39pm requesting they check this out for me. Received ticket C-00528720. They sent order anyway and never responded to the 12/29/22 ticket. Tried to call today - both phone numbers go to fast busy signal. There is no customer service at this company.
Joe R
GBZERO customer service! I purchased a 90 count bottle of their CBD calm gummies. These things gave me a headache, and a weird feeling. I emailed them the next day asking for a refund — 2 weeks later, still no response. It’s been approximately 3 weeks now, and I send them emails almost every day — still ZERO response. Avoid this company like the plague! Horrible product, and ZERO customer service!
Mary Grogan
GBvery poor customer service I bought a bottle of their cbd oil from Earth Fare. After using it for a few days my gums bled. I called them as well as e-mailed them. Got 2 "how are we doing" e-mails claiming that someone contacted me. After many communications over messaging on their facebook page they told me that I would need to get a refund from Earth Fare. All pertinent information was given to them on the first message, so there was no reason for asking me to send them a picture and continually responding to messages. I would not consider this the obsessive customer service that they claim. In the end they referred me to the Realm of Caring due to my adverse reaction. Shouldn't they know why their product caused my gums to bleed?