Gail Hoffman
GBWait forever to get your product with no help to find it It is 2 weeks and have not received the cbd pain product I needed desperately when I ordered it. They don't answer the phone and tracking with them is no better than doing it on my own. Their communication sucks, and customer service email said it would take up to 4 days to respond. This is some of the worst customer service I have ever experienced!
Theo Karantsalis
GBExcellent products and service We had an issue with an order arriving a bit later than we had expected. We live in Miami, and it is very hot this time of year. The folks at Charlotte’s Web communicated cell with us and we are very happy with the products and service we have received. Thank you!
Babs
GBThree Years to Respond to An Unhappy Customer On 4/15/2021 (Yes, 2021) I placed an order with Charlotte's Web totaling $81.83. A week later on 4/21/2021 when I had not received an order confirmation, a shipping date, etc. I called Charlotte's Web and was told my order had shipped the previous day on 4/20/2021. I received a follow-up email from Charlotte's Web with a tracking number. Weeks went by with no order arriving and the UPS tracking system stating UPS was waiting for Charlotte's Web to drop off my package. I called Charlotte's Web again and again and was told with multiple calls going unanswered. I filed a complaint with the Better Business Bureau in 2021 in which I stated an acceptable resolution for an order that never arrived would be a full refund of $81.83. The BBB contacted Charlotte's Web multiple times and did not receive a response. Today, 4/4/2024, three years after the fact, Charlotte's Web responded...three years late!!! Charlotte's Web offered free shipping if I would give them a chance to "regain your trust" by placing another order. Charlotte's Web wins the prize for the most ridiculous 'resolution'in my lifetime.
Mike Cusick
GBAbsolutely terrible customer service Absolutely terrible customer service! No reply to emails concerning returns and canceled subscription. Form saying will reply in 2-3 days but no reply. Sending back with demand for refund and disputing charges with credit card. Will never do business with Charlotte's Web again!
Sharon S
GBWorst customer service Worst customer service. I was switching over from another company because their product quality was questionable. Lo and behold, CW is 10 times worse. No updates, no order, no response to emails. Supposedly there is "live chat" which is actually a bot. I am getting ready to dispute my purchase with the credit card company and move on. If you "need" this product find another company for your own peace of mind.