Gail Hoffman
GBWait forever to get your product with no help to find it It is 2 weeks and have not received the cbd pain product I needed desperately when I ordered it. They don't answer the phone and tracking with them is no better than doing it on my own. Their communication sucks, and customer service email said it would take up to 4 days to respond. This is some of the worst customer service I have ever experienced!
Melissa D'Cruz
MYBlackmailing Blackmailing and claiming that I am wrongfully using their trademark when I have been running my business much longer that they have. You dare bring legal, when you wrongfully claim rights over my artworks? Bring it on and show me proof of ownership when I have each and everyone of it on paper, pen and digital FA
Sharon S
GBWorst customer service Worst customer service. I was switching over from another company because their product quality was questionable. Lo and behold, CW is 10 times worse. No updates, no order, no response to emails. Supposedly there is "live chat" which is actually a bot. I am getting ready to dispute my purchase with the credit card company and move on. If you "need" this product find another company for your own peace of mind.
Azita Martin
GBWorse customer service ever Charlotte’s Web customer service is unacceptable. I have called 5 times no one answers the phone, no one calls back or return numerous emails. Their website would not allow me to cancel the subscription and there is no way to return the items, because they do not provide return instructions and do not answer their customer service number. I will take on to social media to let people know not to buy anything from your company.
Mary Grogan
GBvery poor customer service I bought a bottle of their cbd oil from Earth Fare. After using it for a few days my gums bled. I called them as well as e-mailed them. Got 2 "how are we doing" e-mails claiming that someone contacted me. After many communications over messaging on their facebook page they told me that I would need to get a refund from Earth Fare. All pertinent information was given to them on the first message, so there was no reason for asking me to send them a picture and continually responding to messages. I would not consider this the obsessive customer service that they claim. In the end they referred me to the Realm of Caring due to my adverse reaction. Shouldn't they know why their product caused my gums to bleed?