Mx Fireal
GBZero customer service We received our order last week and the safety seal was broken. So, we emailed to open a case, but never heard back. I called the other day and waited at least 20 mins before I gave up and left a message (because their automated system literally tells you to leave a message every 10 seconds). No one has gotten in touch. I doubt anyone is looking at emails or taking calls. Complete joke
Mike Cusick
GBAbsolutely terrible customer service Absolutely terrible customer service! No reply to emails concerning returns and canceled subscription. Form saying will reply in 2-3 days but no reply. Sending back with demand for refund and disputing charges with credit card. Will never do business with Charlotte's Web again!
jenny Stanczyk
GBPossibly the worst customer service… Possibly the worst customer service experience ever. I ordered on October 23, 2020 the order never came. I called on November 4 and used call back option. Tried again a week later, nothing. I tried emails, and chats through December and January. I got a nonchalant call back on January 25. They are shipping a replacement but did nothing to address the 3 month wait time. "Oh yeah, we're just catching up on our calls. So sorry."
Melissa D'Cruz
MYBlackmailing Blackmailing and claiming that I am wrongfully using their trademark when I have been running my business much longer that they have. You dare bring legal, when you wrongfully claim rights over my artworks? Bring it on and show me proof of ownership when I have each and everyone of it on paper, pen and digital FA
Wolfy King
GBMost trustworthy vendor of CBD oil I have bought their CBD oil, 60 mg/ml, and have found the product useful to control my anxiety at night and to help me get back to sleep. If you order from them, pay the extra for 2nd day air as their ground service via USPS takes about 3 weeks. Do to Covid, their customer service is not good but they will call you back if you leave them your number. CW did pioneer the use of CBD oil so you can trust them.