They are always helpful and very timely… They are always helpful and very timely with their replies

Insure Apple repairs are timely and we… Insure Apple repairs are timely and we have had no issues with devices that have been repaired.

The claim submission experience is much… The claim submission experience is much better, but we are still sometimes getting iPads sent to us that do not belong to the district. I will be sending them back with the next set of claims. Thanks.

Takes too long. The whole process takes too long. There is no loaner iPad to borrow. My kid had no iPad for 3 weeks for the school. Fix and support was good.

Return shipping needs to be more… Return shipping needs to be more secure. Other than that I am pleased with the service.