Terrible customer service Terrible customer service. Im in the UK but the call centre is in the US. Apart from the first customer service point you have no options to escalate your claim. You can't speak to anyone its always we will get back to you. My daughter had her phone stolen over 3 weeks ago. You would think between Apple and AIG 2 major companies this would be a simple process but its a joke! I still don't have an answer from them so this review may get much much worse!!

If the claim is genuine police report… If the claim is genuine police report and blacklisting options not needed like other vendors or carriers follows. Except these two things everything is excellent service.

Return shipping needs to be more… Return shipping needs to be more secure. Other than that I am pleased with the service.

Insure Apple repairs are timely and we… Insure Apple repairs are timely and we have had no issues with devices that have been repaired.

They’re fast and customer service is… They’re fast and customer service is awesome and knowledgeable