Why buy insurance anywhere else. I’ve never had a claim so I have no idea how that process works or how the customer service is. As far as price goes Insure Apple insurance is half as much as the service providers. It covers so much more. No limit on claims. Cheaper deductibles! Why would you not use this service! I hope I never have to file a claim but if I do I’m confident I’ll be in good hands.

Ticket Information I would like to see a description of what is wrong with the device when I look up to track the ticket. I don’t always get the full description of what is going on when I email about the ticket to customer support. Overall, turn around time for the device is not bad and I love being able to ship it off for repair.

Takes too long. The whole process takes too long. There is no loaner iPad to borrow. My kid had no iPad for 3 weeks for the school. Fix and support was good.

They’re fast and customer service is… They’re fast and customer service is awesome and knowledgeable

Their website has been taken down and… Their website has been taken down and they do not answer when I call.