At first i was not sure about this… At first i was not sure about this insurance, but they really are legit. They replaced my stolen ipad pro! Thanks insure apple!!!!!!

Takes too long. The whole process takes too long. There is no loaner iPad to borrow. My kid had no iPad for 3 weeks for the school. Fix and support was good.

Restoring broken technology SmartTech has been very helpful in restoring our broken technology at a reasonable cost!

Return shipping needs to be more… Return shipping needs to be more secure. Other than that I am pleased with the service.

Ticket Information I would like to see a description of what is wrong with the device when I look up to track the ticket. I don’t always get the full description of what is going on when I email about the ticket to customer support. Overall, turn around time for the device is not bad and I love being able to ship it off for repair.