I seem to have quite a few claims in… I seem to have quite a few claims in the last month. Always so quick to get back with mailing labels, etc.. Thanks

Insure Apple repairs are timely and we… Insure Apple repairs are timely and we have had no issues with devices that have been repaired.

Ticket Information I would like to see a description of what is wrong with the device when I look up to track the ticket. I don’t always get the full description of what is going on when I email about the ticket to customer support. Overall, turn around time for the device is not bad and I love being able to ship it off for repair.

Return shipping needs to be more… Return shipping needs to be more secure. Other than that I am pleased with the service.

The claim submission experience is much… The claim submission experience is much better, but we are still sometimes getting iPads sent to us that do not belong to the district. I will be sending them back with the next set of claims. Thanks.