Takes too long. The whole process takes too long. There is no loaner iPad to borrow. My kid had no iPad for 3 weeks for the school. Fix and support was good.

At first i was not sure about this… At first i was not sure about this insurance, but they really are legit. They replaced my stolen ipad pro! Thanks insure apple!!!!!!

They’re fast and customer service is… They’re fast and customer service is awesome and knowledgeable

Worst company ever. AIG Worst customer service ever. I’ve been waiting over 1 month to get my replacement device. This is 3 weeks after they “approved” the claim. Then they sent me an email saying my credit card needed to be updated, but the “only” person at their company who could update my credit card was on vacation for 10 days! Finally when he got back from vacation I been trying to reach them, but I get put on hold for 45 minutes + and then get hung up on. Worst company ever!!

Ticket Information I would like to see a description of what is wrong with the device when I look up to track the ticket. I don’t always get the full description of what is going on when I email about the ticket to customer support. Overall, turn around time for the device is not bad and I love being able to ship it off for repair.