Takes too long. The whole process takes too long. There is no loaner iPad to borrow. My kid had no iPad for 3 weeks for the school. Fix and support was good.

They are always helpful and very timely… They are always helpful and very timely with their replies

Their website has been taken down and… Their website has been taken down and they do not answer when I call.

Ticket Information I would like to see a description of what is wrong with the device when I look up to track the ticket. I don’t always get the full description of what is going on when I email about the ticket to customer support. Overall, turn around time for the device is not bad and I love being able to ship it off for repair.

Are they out of business??? Are they out of business??? Sent in my iPhone XS Max that had two issues, a broken screen, and water damage due to the screen being broken. It took about 3 weeks to get the phone back (parts were apparently back ordered) and now to my big surprise, the screen has not been repaired/replaced. I guess I can be happy to have the phone back since the website is down. :-(