At first i was not sure about this… At first i was not sure about this insurance, but they really are legit. They replaced my stolen ipad pro! Thanks insure apple!!!!!!

They are always helpful and very timely… They are always helpful and very timely with their replies

Are they out of business??? Are they out of business??? Sent in my iPhone XS Max that had two issues, a broken screen, and water damage due to the screen being broken. It took about 3 weeks to get the phone back (parts were apparently back ordered) and now to my big surprise, the screen has not been repaired/replaced. I guess I can be happy to have the phone back since the website is down. :-(

Worst company ever. AIG Worst customer service ever. I’ve been waiting over 1 month to get my replacement device. This is 3 weeks after they “approved” the claim. Then they sent me an email saying my credit card needed to be updated, but the “only” person at their company who could update my credit card was on vacation for 10 days! Finally when he got back from vacation I been trying to reach them, but I get put on hold for 45 minutes + and then get hung up on. Worst company ever!!

If the claim is genuine police report… If the claim is genuine police report and blacklisting options not needed like other vendors or carriers follows. Except these two things everything is excellent service.