Worst company ever. AIG Worst customer service ever. I’ve been waiting over 1 month to get my replacement device. This is 3 weeks after they “approved” the claim. Then they sent me an email saying my credit card needed to be updated, but the “only” person at their company who could update my credit card was on vacation for 10 days! Finally when he got back from vacation I been trying to reach them, but I get put on hold for 45 minutes + and then get hung up on. Worst company ever!!

Are they out of business??? Are they out of business??? Sent in my iPhone XS Max that had two issues, a broken screen, and water damage due to the screen being broken. It took about 3 weeks to get the phone back (parts were apparently back ordered) and now to my big surprise, the screen has not been repaired/replaced. I guess I can be happy to have the phone back since the website is down. :-(

Their website has been taken down and… Their website has been taken down and they do not answer when I call.

Why buy insurance anywhere else. I’ve never had a claim so I have no idea how that process works or how the customer service is. As far as price goes Insure Apple insurance is half as much as the service providers. It covers so much more. No limit on claims. Cheaper deductibles! Why would you not use this service! I hope I never have to file a claim but if I do I’m confident I’ll be in good hands.

Takes too long. The whole process takes too long. There is no loaner iPad to borrow. My kid had no iPad for 3 weeks for the school. Fix and support was good.