They are always helpful and very timely… They are always helpful and very timely with their replies

I seem to have quite a few claims in… I seem to have quite a few claims in the last month. Always so quick to get back with mailing labels, etc.. Thanks

If the claim is genuine police report… If the claim is genuine police report and blacklisting options not needed like other vendors or carriers follows. Except these two things everything is excellent service.

Helpful and Easy Super good service. Quick response. Better value than squaretrade.

Terrible customer service Terrible customer service. Im in the UK but the call centre is in the US. Apart from the first customer service point you have no options to escalate your claim. You can't speak to anyone its always we will get back to you. My daughter had her phone stolen over 3 weeks ago. You would think between Apple and AIG 2 major companies this would be a simple process but its a joke! I still don't have an answer from them so this review may get much much worse!!