Very professional and responsible… Very professional and responsible company. They did as good job on fixing my computer.

Are they out of business??? Are they out of business??? Sent in my iPhone XS Max that had two issues, a broken screen, and water damage due to the screen being broken. It took about 3 weeks to get the phone back (parts were apparently back ordered) and now to my big surprise, the screen has not been repaired/replaced. I guess I can be happy to have the phone back since the website is down. :-(

They are always helpful and very timely… They are always helpful and very timely with their replies

Terrible customer service Terrible customer service. Im in the UK but the call centre is in the US. Apart from the first customer service point you have no options to escalate your claim. You can't speak to anyone its always we will get back to you. My daughter had her phone stolen over 3 weeks ago. You would think between Apple and AIG 2 major companies this would be a simple process but its a joke! I still don't have an answer from them so this review may get much much worse!!

Ticket Information I would like to see a description of what is wrong with the device when I look up to track the ticket. I don’t always get the full description of what is going on when I email about the ticket to customer support. Overall, turn around time for the device is not bad and I love being able to ship it off for repair.