No one to talk to and chat is taking forever to respond 2 things: 1) it has become more glitchy lately but I cannot talk to someone to trouble shoot the issue. Historically, it worked great, so I need some verbal assistance instead of digging through lots of online info. 2) it says it cannot get the bill paid, but I see a receipt for payment in my email. I am confused and have been waiting on the chat now for 15 minutes. The leading questions are dead end since none of the options describe my issue. So far terrible customer service when you have billing or performance issues.

Great design, terrible performance The design and concept are great, but the actual experience using the device as been a grade or two below mediocre. Not a single day without errors impairing its basic function ... wrong parking location (often half a mile away), missing trip data, frequent disconnect errors, etc. Customer service is responsive and even sent me a replacement device, but the problems persist. We live in a mid-size town with excellent cell coverage.

Don't buy this Inaccurate, oversensitive, and slow. The device doesn't notify the app until several minutes after a triggering event, which could be the difference between life and death in some situations. Also, the device gives hard acceleration and hard braking alerts way too often; I rode in the car with my son and the whole drive felt quite smooth and safe, but the app gave three notifications for acceleration and braking. Also, on this drive, my son never went over 50 miles per hour, yet the app said he went 60. If he wanted to, he could simply unplug the device and we would know nothing of his driving. Plus, one time, it gave an acceleration alert from 34-17 miles per hour. How do you accelerate from 34-17? I would never recommend this device to anybody.

Not Impressed I bought this to track my classic car with a modern engine but thought I first test it in my 2015 Chevy Volt. I drive about nine miles to work each day, each way. Looking at my tracks I found them to be incomplete. Starting miles away from my house or office and ending before my final destination and multiple trips within one drive. Every day my tracks have different distances for the same drive.

I am a quadriplegic with caregivers… I am a quadriplegic with caregivers that transport me in my handicap accessible van. Sometimes they drop me off at my destination and take my van back home. I had suspicions that they were driving recklessly and joyriding around town. After I installed Bouncie my fuel bill was cut in half and I can be assured that they are driving it carefully. I highly recommend Bouncie to anybody that has employee driving a company vehicle!