Their roadside assistance company is a ripoff I have been using Bouncie for 2 years and I have never had a problem up until now. I needed to use the roadside assistance that is included in the membership. I call the 1800 number and go through the process of giving my cars location and all. At the end the guy tells me that I have to pay $95 because I used the roadside assistance 3 times before and you can only use it free 3 times in a year. I have never used the road side assistance through my Bouncie membership, NEVER! Then he proceeds to tell me to call the same number back and choose the other choice on the phone to verify that I haven't used them 3 times. So I ask him why can’t he transfer me. Then he gives a different phone number and tells me I need to call that number. Folks, it was the same people but a different phone number. I went through the same thing a second time. Was told I needed to call the number back and choose the other choice. The only other choice on the phone is to send in a reimbursement form. This tells me a lot. They do this a lot because the lady then tells me that I can pay and then get a reimbursement. Screw them! Bouncie needs to partner up with a better roadside company because these people are most likely ripping unsuspecting people off. I have never used their roadside company and I never will.

Don't buy this Inaccurate, oversensitive, and slow. The device doesn't notify the app until several minutes after a triggering event, which could be the difference between life and death in some situations. Also, the device gives hard acceleration and hard braking alerts way too often; I rode in the car with my son and the whole drive felt quite smooth and safe, but the app gave three notifications for acceleration and braking. Also, on this drive, my son never went over 50 miles per hour, yet the app said he went 60. If he wanted to, he could simply unplug the device and we would know nothing of his driving. Plus, one time, it gave an acceleration alert from 34-17 miles per hour. How do you accelerate from 34-17? I would never recommend this device to anybody.

Great design, terrible performance The design and concept are great, but the actual experience using the device as been a grade or two below mediocre. Not a single day without errors impairing its basic function ... wrong parking location (often half a mile away), missing trip data, frequent disconnect errors, etc. Customer service is responsive and even sent me a replacement device, but the problems persist. We live in a mid-size town with excellent cell coverage.

No one to talk to and chat is taking forever to respond 2 things: 1) it has become more glitchy lately but I cannot talk to someone to trouble shoot the issue. Historically, it worked great, so I need some verbal assistance instead of digging through lots of online info. 2) it says it cannot get the bill paid, but I see a receipt for payment in my email. I am confused and have been waiting on the chat now for 15 minutes. The leading questions are dead end since none of the options describe my issue. So far terrible customer service when you have billing or performance issues.

Excelent experience Excelent experience. Have it to monitor my son driving habits with my car. Have been using it for a few months now and it makes a huge difference to know where the car is and when. It even has a bonus advantage, if the car is stolen it can be located and ease its recovery (of course, with police help). To avoid its detection, I added an extension adapter to hide the device from plain view.