Lifesaver for us having an elderly… Lifesaver for us having an elderly parent driving but occasionally takes 5 minutes to update. Normally it updates every minute. When we are trying to help her drive, it is mighty inconvenient when it doesn’t update properly. We live in a metropolitan area so that shouldn’t be an issue. Other than that...no complaints!

No one to talk to and chat is taking forever to respond 2 things: 1) it has become more glitchy lately but I cannot talk to someone to trouble shoot the issue. Historically, it worked great, so I need some verbal assistance instead of digging through lots of online info. 2) it says it cannot get the bill paid, but I see a receipt for payment in my email. I am confused and have been waiting on the chat now for 15 minutes. The leading questions are dead end since none of the options describe my issue. So far terrible customer service when you have billing or performance issues.

Some Peace of Mind for Parents of a College Daughter Bouncie has been perfect for our daughter who has moved away for college. We don’t use it to track her but rather as a safety net in case she encounters trouble during her daily travels through the mountainous backroads of Georgia. Also, the preventative car care updates from Bouncie’s communications with the vehicle’s computer systems are also wonderful to help guide her on the nature and timing of the car services she needs to attend. My daughter appreciates Bouncie and as parents, we love it too! ❤️

Great design, terrible performance The design and concept are great, but the actual experience using the device as been a grade or two below mediocre. Not a single day without errors impairing its basic function ... wrong parking location (often half a mile away), missing trip data, frequent disconnect errors, etc. Customer service is responsive and even sent me a replacement device, but the problems persist. We live in a mid-size town with excellent cell coverage.

Would be a five star review BUT... We use bouncie for our fleet of after school vans. We do love it, however because we use multiple vans it would be nice to make pin drops of all of the schools in the app and whenever ANY of our vans goes to that location we are notified. As of now we need to make pin drops under each vans’s profile which is very tedious.