Bouncie bricked my device, thinks I should just buy a new one The one star I gave is for the fact that when the service worked, it worked well. However, today I tried to reactivate my Bouncie device after a period when I didn’t need it, only to be told by support that they are “moving away from” the network my device works on, that it will no longer work, and that I will need to purchase a new one at full price. The only “discount” they’ll offer is a 2 month free subscription. No trade in program, because (in their words) they “simply are not offering” one. I’m now stuck with a completely useless device and no way to track my vehicles. And why would I bother buying another Bouncie device when I know they’ll probably just brick that one after a year or two because of another “network” change? Thanks, Bouncie!

Solid platform, but needs a couple of tweaks I like the features of Bouncie, but compared to a service I had from another company, notifications on Bouncie are very delayed. Sometimes they don't come in at all. The only other request would be to allow landscape mode using an iPad. I really like the UI, so it's very close to a very solid platform if the notifications would be remotely close to real time.

Great design, terrible performance The design and concept are great, but the actual experience using the device as been a grade or two below mediocre. Not a single day without errors impairing its basic function ... wrong parking location (often half a mile away), missing trip data, frequent disconnect errors, etc. Customer service is responsive and even sent me a replacement device, but the problems persist. We live in a mid-size town with excellent cell coverage.

The Bouncie device is great The Bouncie device is great. I get an alert if something is wrong with the vehicle or if it's just time for maintenance. I get an alert if my elderly mother (who still drives) strays outside a pre-defined area. I can open the APP at anytime to see exactly where her vehicle is located, or just to know that she has arrived at her destination, or back home safely everyday.

Their roadside assistance company is a ripoff I have been using Bouncie for 2 years and I have never had a problem up until now. I needed to use the roadside assistance that is included in the membership. I call the 1800 number and go through the process of giving my cars location and all. At the end the guy tells me that I have to pay $95 because I used the roadside assistance 3 times before and you can only use it free 3 times in a year. I have never used the road side assistance through my Bouncie membership, NEVER! Then he proceeds to tell me to call the same number back and choose the other choice on the phone to verify that I haven't used them 3 times. So I ask him why can’t he transfer me. Then he gives a different phone number and tells me I need to call that number. Folks, it was the same people but a different phone number. I went through the same thing a second time. Was told I needed to call the number back and choose the other choice. The only other choice on the phone is to send in a reimbursement form. This tells me a lot. They do this a lot because the lady then tells me that I can pay and then get a reimbursement. Screw them! Bouncie needs to partner up with a better roadside company because these people are most likely ripping unsuspecting people off. I have never used their roadside company and I never will.