Great design, terrible performance The design and concept are great, but the actual experience using the device as been a grade or two below mediocre. Not a single day without errors impairing its basic function ... wrong parking location (often half a mile away), missing trip data, frequent disconnect errors, etc. Customer service is responsive and even sent me a replacement device, but the problems persist. We live in a mid-size town with excellent cell coverage.

Their roadside assistance company is a ripoff I have been using Bouncie for 2 years and I have never had a problem up until now. I needed to use the roadside assistance that is included in the membership. I call the 1800 number and go through the process of giving my cars location and all. At the end the guy tells me that I have to pay $95 because I used the roadside assistance 3 times before and you can only use it free 3 times in a year. I have never used the road side assistance through my Bouncie membership, NEVER! Then he proceeds to tell me to call the same number back and choose the other choice on the phone to verify that I haven't used them 3 times. So I ask him why can’t he transfer me. Then he gives a different phone number and tells me I need to call that number. Folks, it was the same people but a different phone number. I went through the same thing a second time. Was told I needed to call the number back and choose the other choice. The only other choice on the phone is to send in a reimbursement form. This tells me a lot. They do this a lot because the lady then tells me that I can pay and then get a reimbursement. Screw them! Bouncie needs to partner up with a better roadside company because these people are most likely ripping unsuspecting people off. I have never used their roadside company and I never will.

The Bouncie device is great The Bouncie device is great. I get an alert if something is wrong with the vehicle or if it's just time for maintenance. I get an alert if my elderly mother (who still drives) strays outside a pre-defined area. I can open the APP at anytime to see exactly where her vehicle is located, or just to know that she has arrived at her destination, or back home safely everyday.

Excelent experience Excelent experience. Have it to monitor my son driving habits with my car. Have been using it for a few months now and it makes a huge difference to know where the car is and when. It even has a bonus advantage, if the car is stolen it can be located and ease its recovery (of course, with police help). To avoid its detection, I added an extension adapter to hide the device from plain view.

I have only had this unit a month now… I have only had this unit a month now and from day 1 to present time it is not working properly as I have to keep updating events and alerts. I am returning this item today purchased from Amazon and would not recommend this product to anyone. I want my refund now.