Bouncie bricked my device, thinks I should just buy a new one The one star I gave is for the fact that when the service worked, it worked well. However, today I tried to reactivate my Bouncie device after a period when I didn’t need it, only to be told by support that they are “moving away from” the network my device works on, that it will no longer work, and that I will need to purchase a new one at full price. The only “discount” they’ll offer is a 2 month free subscription. No trade in program, because (in their words) they “simply are not offering” one. I’m now stuck with a completely useless device and no way to track my vehicles. And why would I bother buying another Bouncie device when I know they’ll probably just brick that one after a year or two because of another “network” change? Thanks, Bouncie!

It has worked great most of the time It has worked great most of the time. There have been approximately 3 times that we received an error message about the location of the car when our son was actively driving. Other than those few times it has been great and since installing on our son's car he knows we will know how he is driving so he is much more careful and gets fewer alerts than when we first installed it.

Lifesaver for us having an elderly… Lifesaver for us having an elderly parent driving but occasionally takes 5 minutes to update. Normally it updates every minute. When we are trying to help her drive, it is mighty inconvenient when it doesn’t update properly. We live in a metropolitan area so that shouldn’t be an issue. Other than that...no complaints!

Some Peace of Mind for Parents of a College Daughter Bouncie has been perfect for our daughter who has moved away for college. We don’t use it to track her but rather as a safety net in case she encounters trouble during her daily travels through the mountainous backroads of Georgia. Also, the preventative car care updates from Bouncie’s communications with the vehicle’s computer systems are also wonderful to help guide her on the nature and timing of the car services she needs to attend. My daughter appreciates Bouncie and as parents, we love it too! ❤️

No one to talk to and chat is taking forever to respond 2 things: 1) it has become more glitchy lately but I cannot talk to someone to trouble shoot the issue. Historically, it worked great, so I need some verbal assistance instead of digging through lots of online info. 2) it says it cannot get the bill paid, but I see a receipt for payment in my email. I am confused and have been waiting on the chat now for 15 minutes. The leading questions are dead end since none of the options describe my issue. So far terrible customer service when you have billing or performance issues.