No one to talk to and chat is taking forever to respond 2 things: 1) it has become more glitchy lately but I cannot talk to someone to trouble shoot the issue. Historically, it worked great, so I need some verbal assistance instead of digging through lots of online info. 2) it says it cannot get the bill paid, but I see a receipt for payment in my email. I am confused and have been waiting on the chat now for 15 minutes. The leading questions are dead end since none of the options describe my issue. So far terrible customer service when you have billing or performance issues.

Would be a five star review BUT... We use bouncie for our fleet of after school vans. We do love it, however because we use multiple vans it would be nice to make pin drops of all of the schools in the app and whenever ANY of our vans goes to that location we are notified. As of now we need to make pin drops under each vans’s profile which is very tedious.

Bouncie bricked my device, thinks I should just buy a new one The one star I gave is for the fact that when the service worked, it worked well. However, today I tried to reactivate my Bouncie device after a period when I didn’t need it, only to be told by support that they are “moving away from” the network my device works on, that it will no longer work, and that I will need to purchase a new one at full price. The only “discount” they’ll offer is a 2 month free subscription. No trade in program, because (in their words) they “simply are not offering” one. I’m now stuck with a completely useless device and no way to track my vehicles. And why would I bother buying another Bouncie device when I know they’ll probably just brick that one after a year or two because of another “network” change? Thanks, Bouncie!

Solid platform, but needs a couple of tweaks I like the features of Bouncie, but compared to a service I had from another company, notifications on Bouncie are very delayed. Sometimes they don't come in at all. The only other request would be to allow landscape mode using an iPad. I really like the UI, so it's very close to a very solid platform if the notifications would be remotely close to real time.

Don't buy this Inaccurate, oversensitive, and slow. The device doesn't notify the app until several minutes after a triggering event, which could be the difference between life and death in some situations. Also, the device gives hard acceleration and hard braking alerts way too often; I rode in the car with my son and the whole drive felt quite smooth and safe, but the app gave three notifications for acceleration and braking. Also, on this drive, my son never went over 50 miles per hour, yet the app said he went 60. If he wanted to, he could simply unplug the device and we would know nothing of his driving. Plus, one time, it gave an acceleration alert from 34-17 miles per hour. How do you accelerate from 34-17? I would never recommend this device to anybody.