Great design, terrible performance The design and concept are great, but the actual experience using the device as been a grade or two below mediocre. Not a single day without errors impairing its basic function ... wrong parking location (often half a mile away), missing trip data, frequent disconnect errors, etc. Customer service is responsive and even sent me a replacement device, but the problems persist. We live in a mid-size town with excellent cell coverage.

I have only had this unit a month now… I have only had this unit a month now and from day 1 to present time it is not working properly as I have to keep updating events and alerts. I am returning this item today purchased from Amazon and would not recommend this product to anyone. I want my refund now.

No one to talk to and chat is taking forever to respond 2 things: 1) it has become more glitchy lately but I cannot talk to someone to trouble shoot the issue. Historically, it worked great, so I need some verbal assistance instead of digging through lots of online info. 2) it says it cannot get the bill paid, but I see a receipt for payment in my email. I am confused and have been waiting on the chat now for 15 minutes. The leading questions are dead end since none of the options describe my issue. So far terrible customer service when you have billing or performance issues.

Lifesaver for us having an elderly… Lifesaver for us having an elderly parent driving but occasionally takes 5 minutes to update. Normally it updates every minute. When we are trying to help her drive, it is mighty inconvenient when it doesn’t update properly. We live in a metropolitan area so that shouldn’t be an issue. Other than that...no complaints!

It has worked great most of the time It has worked great most of the time. There have been approximately 3 times that we received an error message about the location of the car when our son was actively driving. Other than those few times it has been great and since installing on our son's car he knows we will know how he is driving so he is much more careful and gets fewer alerts than when we first installed it.