Purchase / Communication with the support team. I've been a Yellow Jacket costumer for 2 years now , I've got no complaints about the case its both powerful and reliable. Although i had to contract the support team twice , the first time the case wouldn't dry fire Hannah was very understanding and arranged a replacement for me for free. The second time the case wouldn't charge and the representative i got though this time Thom was again very kind and professional in resolving my issue. I've seen many people complain on the reviews about retrieving newsletter , requests to review ect. Im pretty sure that if you don't want to retrieve newsletter you can always unsubscribe or not register in the first place. Conclusion. Im both very happy with the case and with the company itself.

I'm rating you at the maximum I'm rating you at the maximum, but not for your service. This rating is for the absolutely outstanding job of stringing me along over the past number of years relative to a case for my iPhone 6 Plus which never materialized. I have as of recently upgraded to an iPhone 11, wonder if you have a case for it and how much it would set me back?

Case sucked from the start. Company sucks even more Case sucked from the start, wouldnt hold a charge. Support did jack about it, no matter where i tried reaching them. April 8th edit: After leaving my review i was told to contact them again to see about resolution. After a lot of back and forth with Thom making really dumb arguments to avoid taking responsibility for 1) the poor quality product, and 2) the even poorer quality customer service. After promising a replacement, finally after not hearing back, i reach out and am offered $50 off my next purchase. It included a lot of lies ( claiming they never even produced the iphone 5 version of the case, and baffled about how i go one, meanwhile a quick google search finds it listed in several places that used to carry them) and more responsibility dodging using false equivalences and a lot of condescension. My head hurts. Im not paying for this second round of a garbage experience. Im done with this company forever.

best customer service so I called the day after I ordered it because wasn't sure if they were still open to take orders...I didn't leave a message...30 minutes later I received a return call from a rep...then the next morning I received another phone call from customer service...outstanding!!! oh and the product...spot on!!!

I could not believe how much safer I… I could not believe how much safer I feel having Yellow Jacket and the training of how to use it properly. Our daughters are 16 and 23 and they are both getting one this week. Also I was really impressed with the customer service after the sale. I had some questions and was wonderfully surprised at the level of attentiveness by your employee. She was knowledgeable beyond expectations and patient as well. Keep up the good work and I will be telling everyone I know what a great product and company Yellow Jacket is. Jessica D.