they are like thieves! Don't place order from this company, they are like thieves, seriously! I ordered a binocular from their website on Oct 1st and the order never came. When I contacted them on Nov 3rd, I was told the order was cancelled due to the fraud concern and they claimed an email was sent to me. I checked the emails, spams, junk mails... there was no record of any cancellation notice, just an order confirmation email and a following billing invoice. I asked them if you cancelled the order, shouldn't you refund me back then? The guy on the phone had no answer but said I can refund you NOW. Isn't that convenient? Cancel the order but keep the money, and only refund when you catch them!

Bad customer service Some of the worst, most confused and clueless customer service I've experienced. Ordered pair of size 10 shoes. About a week later I receive a pair of size 9 shoes in a size 10 box. Ok, so far an excusable mistake. When I call to fix the problem, I'm given a return label and am assured the right size is in stock and the correct shipment will not be held up waiting for the return. I send back the incorrect shoes the same day. Another week goes by and I get a voicemail from a Justin saying they don't have the correct size and therefore can't send it to me. I call the number and they don't know who Justin is. I say I just got a call from the guy. They put me on a long hold (listening to wolves howling) and finally tell me there is a Justin but he's not there today. I repeat that he left me a voicemail minutes ago. They put me on a long hold again. And disconnect me. I call back and demand to speak to a supervisor, who turns out to be Chad, "the gun guy." Justin is apparently "the shoe guy," but no one knew he was at work but somewhere in the wilds of the warehouse. I did get a refund but this company is a mess!

REEDS were very helpful and friendly REEDS were very helpful and friendly. My order was perfect and I got my order in a few days. I will be a customer every time I have a need. Frank in Pa.

Companies with absolutely no customer… Companies with absolutely no customer service such as Reedssports.com, Reeds Family Outdoor Outfitters. have no business being in business. When you order something that is in stock, for a trip a month out, and you are charged for it, yet three weeks later you make contact because you haven't received your supplies yet. They tell you there is an inconsistentcy in your mailing address so they are holding the order. Even though it is being shipped to a shipping address, and they already charged your card. Yet they never opted to pick the phone up to clarify what they needed. Never the less when you contact them they tell you it will be shipped out that day. Luckley I ordered some supplies from a few reputable companies like Midway, and Federal that both filed the orders as promised. If I would have relied on Reedssports.com. Reeds Family Outdoor Outfitters. I would have a very expensive trip and no supplies to get through it. It wasn't until the day I was leaving that I again contact them, and then was told that they no longer have the item in stock, and was going to refund the money. Avoid purchasing anything from Reedssports.com, Reeds Family Outdoor Outfitters. unless you really don't care if you get the product.

First time ordering, less than impressed This is my first time ordering from Reeds and so far it’s been less than expected. I placed an online order Saturday night, I really needed the 2 items I ordered by Wednesday so I sent an email stating such and that I would gladly pay the extra for overnight shipping but there was no option at checkout for this, just Fed Ex ground. On Sunday morning I received an email from a helpful person named BP, they stated that they would put ship fast on the order but that I should call Monday to get an overnight quote. Perfect, I called Monday, the lady who answered said she’d check on a quote and call me back but told me Fed Ex overnight is not guaranteed. I figured I’ll pay the quote and if it gets shipped today Monday it should be here by Wednesday. Monday came and went with no call back, Late Tuesday at 3:14 PM I received an email with a quote, no phone call ? I read this email at 7:45 PM, tomorrow is Wednesday ? Why on earth would you wait until late Tuesday to email me a quote when I ordered it SATURDAY and promptly called Monday !! I’ve worked for the Post Office for 30 years, overnight is guaranteed or your money back, I understand you use Fed Ex but then why wait so long to try to help your customers???