they are like thieves! Don't place order from this company, they are like thieves, seriously! I ordered a binocular from their website on Oct 1st and the order never came. When I contacted them on Nov 3rd, I was told the order was cancelled due to the fraud concern and they claimed an email was sent to me. I checked the emails, spams, junk mails... there was no record of any cancellation notice, just an order confirmation email and a following billing invoice. I asked them if you cancelled the order, shouldn't you refund me back then? The guy on the phone had no answer but said I can refund you NOW. Isn't that convenient? Cancel the order but keep the money, and only refund when you catch them!