This company has the WORST ETHICS… This company has the WORST ETHICS EVER!!!! if you try to sell the product you DID NOT USE on EBay or Mercari or any other site, they will instantly report you as a fraudulent, counterfeit product and have you removed without any recourse. This happened to me several times, even though I was selling a brand new item that was still in a sealed box because it was a gift. They are despicable.

I understand that due to current events… I understand that due to current events there will be a delay in customer service responses. However, I submitted a customer service request a month ago and no one has been in touch with me about initiating a return. It appears they are only accepting inquires via email. I would recommend having an automated mechanism for initiating a return if customer service is unable to attend to those customers for this long. I'm not sure how else to reach them.

Appalling Customer Service Ordered through Argos, nothing arrived after 14 days. Got in touch with TRXtraining customer service who were absolutely shocking. Claimed they didn't know anything about the order and then stopped responding to emails, didn't want to help at all. This company is so bad, even Argos couldn't get in touch with them. Avoid at all costs.

The worst customer service I have experienced Waited two weeks for them to finally ship my order (16 days delivery in total). During that time I received nothing from the UK customer services despite emailing them several times (there is no phone number to call). I was able to contact them through their Instagram account but they weren't able to help me, just blamed the delay on Brexit. Their bad reviews on here and on their Facebook page go right back to early last year so nothing to do with Brexit at all.

Great service - I’m very pleased! My TRX Move system arrived within 24 hours in perfect condition exactly as expected. It included a booklet of instructions in various languages - the English version was on the poster. The TRX looks very good quality and is very well packaged. I’d been interested in the weight (as I will travel with it) and it weighs 0.6kg in the mesh bag which is lighter than I’d hoped! It is approximately the size of a standard wash bag so looks easy to pack. Overall I am delighted!