I understand that due to current events… I understand that due to current events there will be a delay in customer service responses. However, I submitted a customer service request a month ago and no one has been in touch with me about initiating a return. It appears they are only accepting inquires via email. I would recommend having an automated mechanism for initiating a return if customer service is unable to attend to those customers for this long. I'm not sure how else to reach them.

TRX Training doesn't care about its customers Despite the product receiving great reviews this company does not care about its customers, nor how it is perceived. Order placed, not shipped, no updates, no means to speak to a human and find out the reason for the delay. Consistent bad feedback, no improvement or evidence of intent. Whoever runs this company doesn't care what customers think.

Great customer service Had an issue with the high demand meaning the kettlebells were sold out. Not to worry, received excellent customer service from Alek (UK store) who took care of everything. Very pleased and would highly recommend.

Appalling Customer Service Ordered through Argos, nothing arrived after 14 days. Got in touch with TRXtraining customer service who were absolutely shocking. Claimed they didn't know anything about the order and then stopped responding to emails, didn't want to help at all. This company is so bad, even Argos couldn't get in touch with them. Avoid at all costs.

Beware once the sale is made- Prepare to spend much more $ for instructional information I find no fault with the suspension equipment. The problem is with after the sale is made. You must pay an additional $19.95 a month to access video instructions on the correct and safe way to use the equipment. They offer one 'free' video for each body part focus. Wish they had mentioned I would be shelling out an additional $240 a year for instructions when I made the purchase- I just called to have returned with 30 day guarantee- Gouging your customers with additional charges to learn the safe and correct way to use their product does not seem fair.