I paid for the monthly subscription got zip I paid for the monthly subscription. It refused to acknowledge my payment when I went to use the app. But it did charge my credit card. I tried to get help, and only AI would help me. AI was worthless. I noticed that eBay has off brand set ups, which are as good if not better and you can find a lot of free content on YouTube. This company is a scam. They are worthless. When I went searching for YouTube videos, they had the owner on. His demeanor says it all. Step away from the car.

The worst customer service I have experienced Waited two weeks for them to finally ship my order (16 days delivery in total). During that time I received nothing from the UK customer services despite emailing them several times (there is no phone number to call). I was able to contact them through their Instagram account but they weren't able to help me, just blamed the delay on Brexit. Their bad reviews on here and on their Facebook page go right back to early last year so nothing to do with Brexit at all.

Brain dead customer service. Really the worst. One of the worst customer service experiences ever. Not heated, just inept. Loved my TRX system, but after making a simple mistake renewing my course membership, the idiot agent who responded to my inquiry completely soured me on the company and products.

ZERO Customer Service I’ve had a similar experience as others noted here. I placed my order. No update for weeks. No response to my email. Finally the company provides a tracking number of which they don’t actually provide the items to the shipper for over a week. I’m still waiting and still receiving no reply/update. They have great products, but terribl service. This is the last time I buy from them. I’ve seen comparable items on Amazon that cost less and I know will be received.

Great customer service Had an issue with the high demand meaning the kettlebells were sold out. Not to worry, received excellent customer service from Alek (UK store) who took care of everything. Very pleased and would highly recommend.