I had to send back my daughters camera… I had to send back my daughters camera she got for Christmas as it was broken. They sent me an email to say they have received the camera and will issue me my refund! I messaged them after a week to ask where my money was and they said they said they got sent it by mistake and yet to receive the camera. They asked for receipt which I said to them I no longer have as didn’t see the issue when then emailed me to say they got the camera and were issuing me a refund! I asked to speak to the manger which they replied I had to make a complaint and sent me the email! I sent the complaint to have a email back to say my message has been blocked!!!!!!! I emailed the other person back and he hasn’t replied !!!!

Avoid like a plague! This company does not even deserve a 1 star! I placed an order (#000438710) for a christmas present (Nat Geo Telescope) on 12 December 2020 which was listed as 'in stock', however I have yet to recieve this! On 25 January 2021, I recieved a text message stating my order was at their warehouse and had been dispatched and again still no order! This really is disgraceful service. I have written to Maplin several times by email to enquiry where my order is and not once has anyone bothered to respond to my queries. I have also submitted several online 'contact us' forms from your website, again which now one has acknowledged. Avoid like the plague!!!

I am very disappointed with this… I am very disappointed with this company I ordered a Xbox game for my sons Christmas present and still haven’t received it!! They say it’s been delivered but it’s been delivered to the wrong place or someone has stole it as it is not my signature!! I have been emailing but all they keep saying it’s not their problem and it’s Royal Mail and I have to wait yet another 30days this is beyond the joke I said I don’t want a refund just the game I ordered yet that’s still not good enough for them... DO NOT BUY FROM HERE

Absolutely disgusted with this company! Absolutely disgusted with this company! I placed an order with maplin for 2 items and only one item was delivered. I have been trying for a week to get in touch with them and only had one response telling me they are sorry to hear this has happened. I’m still to receive an email telling me it’s been re ordered, I find it disgraceful how a company can’t even be bothered to keep their customers informed of deliveries they have paid for, my order was a Christmas present to my daughter! First time I’ve used this company and I can assure you it’s the last I’m now out of pocket and still have to purchase the same item from else where as this company will not sort this out AVOID AT ALL COSTS!

A very poor and unprofessional company A very poor and unprofessional company. I ordered two items from Maplin. They send a dispatch confirmation email for both items that will be sent together. Only ONE item was delivered and it was significantly damaged and suspiciously looks like a returned item from a previous customer since the seals on the box were broken. The other item was not even included even though the email says it was. I wrote countless emails to Maplin and completed their online Contact Us forms. Absolutely zero responses. Eventually, I write a review on Trustpilot and surprisingly within minutes they respond apologising for my experience and that they assured me the item delivered was not second hand. I was told I would be contacted by their team... but again further waiting for absolutely nothing but false promises. They use Trustpilot to publicly respond to negative reviews so as to assure other viewing customers not to worry. It's a big scandal. I am now going to my bank to claim the refund since Maplin have failed to take responsibility for their incompetence.