If I could leave a negative number! I… If I could leave a negative number I would! Horrible customer service!! Ordered 2 bikes mid December. When we finally received one bike mid January box was trashed Echelon said it should be fine. We had to fight to get the second bike which finally came in Feb We paid 300.00 for each bike (600.00) for delivery and set up. Delivery was supposed to be signature upon delivery that did not happen. We moved each bike into the garage (when we realized each was delivered with no signature) the bikes are still sitting in the garage waiting for Echelon to set up service to get them put together and rideable. Again $600.00 for nothing. PLEASE DON'T BUY BIKES FROM THIS COMPANY!!

Somehow they screwed up the music so I… Somehow they screwed up the music so I can't hear anymore and some class history is lost. Just one update after another but nothing seems to get better. I have a year plus left on the subscription but looking for something different that I can play on the monitor. It is a bit of a rip off, in that you buy the hardware but can't use a decent app.

Terrible customer service Terrible customer service. Friendly, yes. Helpful or effective, absolutely not! I have 3 different scenarios - 2 the wrong equipment sent. And one they illegally charged me for equipment they have not even started selling or is in inventory. They charged me Dec. 31 and Jan. 8, told me they didn't have it, and planned to send it "sometime in Feb." First time I learned the equipment I ordered had not even been released. The rower I liked, but not enough to have no support when needed. I definitely think everyone should stay away from Echelon.

Save your money……. I purchased a bike from Echelon in September last year. Since that time we have had to contact support in an attempt to resolve a constant squeaking noise. The first visit blamed ‘alignment’ of the belt, the second visit blamed a loose pedal (!) and today exactly the same issue. Genuinely wish we had paid the extra to go for a more reputable brand.

I signed up for live classes I signed up for live classes. Last Tuesday an Encore. Sunday an Encore, Tuesday an Encore and looking ahead Sunday an Encore again. This is unacceptable. I belong to a gym too so I am spending less time at home which I really do not want to do on Sundays