If I could leave a negative number! I… If I could leave a negative number I would! Horrible customer service!! Ordered 2 bikes mid December. When we finally received one bike mid January box was trashed Echelon said it should be fine. We had to fight to get the second bike which finally came in Feb We paid 300.00 for each bike (600.00) for delivery and set up. Delivery was supposed to be signature upon delivery that did not happen. We moved each bike into the garage (when we realized each was delivered with no signature) the bikes are still sitting in the garage waiting for Echelon to set up service to get them put together and rideable. Again $600.00 for nothing. PLEASE DON'T BUY BIKES FROM THIS COMPANY!!

I purchase a slimline deluxe treadmill. I purchase a slimline deluxe treadmill. Don’t make the same mistake. Loud, grinding melting plastic smell now dead in less than a year. Distance and speed tracker was never accurate. 5 calls into cut service and still no resolution and now a treadmill that is completely worthless! Do Not buy

Echelon Life time member!!! I have been apart of the Echelon Community for 3 years now and I honestly can say I will never pay for a trainer again. The on demand aspect lets me workout on my own time and the variety of classes allows me to get a full body workout in. I can't say enough good things about Echelon from the trainers to the customer service experience!

They will try and steal your money They will try and steal your money. Although the app says "cancel anytime" you cannot. You have to go through customer service, during business hours, and they will charge you for 12 months and make a refund near impossible. You should not have to sign up for an annual program just to use the damn bike. It's modern day fraud and theft. I would not recommend them. Go get a different bike literally anywhere else.

Avoid Avoid Acoid Do not purchase anything from Echelon, worst mistake I’ve ever made. The exercise bike I purchased screen didn’t work and took an age to get a replacement. Then the App update had “glitches” and took 4 months to get sorted out. All whilst this was going on they kept taking membership payments from my account as they said they couldn’t stop them. I’ve finally managed to stop payments but I’m stuck with the machines I can’t use…….. Avoid this company