You’re better off burning your money I purchased a treadmill from them and it smells like the wires are burning when used more than 30 minutes. I reached out within the 1 year warranty and we’re going on 2 months now and they say they haven’t heard back from their escalation team about a replacement. I’ve asked for a manager and they say one will call me back (it’s been 2 weeks and no call). Buyer beware!

I signed up for live classes I signed up for live classes. Last Tuesday an Encore. Sunday an Encore, Tuesday an Encore and looking ahead Sunday an Encore again. This is unacceptable. I belong to a gym too so I am spending less time at home which I really do not want to do on Sundays

Customer service lacks service I have multiple bikes and bought a new EX5s. It has had nothing but problems and customer service says they will get back to me and never does. Terrible service!

Avoid Avoid Acoid Do not purchase anything from Echelon, worst mistake I’ve ever made. The exercise bike I purchased screen didn’t work and took an age to get a replacement. Then the App update had “glitches” and took 4 months to get sorted out. All whilst this was going on they kept taking membership payments from my account as they said they couldn’t stop them. I’ve finally managed to stop payments but I’m stuck with the machines I can’t use…….. Avoid this company

Echelon Life time member!!! I have been apart of the Echelon Community for 3 years now and I honestly can say I will never pay for a trainer again. The on demand aspect lets me workout on my own time and the variety of classes allows me to get a full body workout in. I can't say enough good things about Echelon from the trainers to the customer service experience!