They will try and steal your money They will try and steal your money. Although the app says "cancel anytime" you cannot. You have to go through customer service, during business hours, and they will charge you for 12 months and make a refund near impossible. You should not have to sign up for an annual program just to use the damn bike. It's modern day fraud and theft. I would not recommend them. Go get a different bike literally anywhere else.

Somehow they screwed up the music so I… Somehow they screwed up the music so I can't hear anymore and some class history is lost. Just one update after another but nothing seems to get better. I have a year plus left on the subscription but looking for something different that I can play on the monitor. It is a bit of a rip off, in that you buy the hardware but can't use a decent app.

Customer service lacks service I have multiple bikes and bought a new EX5s. It has had nothing but problems and customer service says they will get back to me and never does. Terrible service!

I emailed them this on 2/22/2024 and… 4/16/2024 After I report them on here, google and BBB they offer to send a nearly identical model that cost $20 more. Here is my reply: How is that going to help me, I'm not putting another one together & trying to dispose of the other. I am disabled and live alone. I want the part or a refund and QVC said per Echelon it had to be returned in the box, which is impossible to put back in the box because you have to cut it open and remove the padding to get it out. I'm sure the display or something would be broken on the other one too, just like all the ones you sold qvc, look at the reviews. I emailed them this on 2/22/2024 and have been lied to about a replacement part being shipped until its too late to return. Body: I received a defective ez step bike I bought on QVC, Order 6988048075 2/17/2024 It didn't have enough screws and a piece of black plastic broke off of somewhere when I opened the box. Poor instructions, needs clearer screw size instructions/letter or # stickers on parts. The back rest is terribly hard and small, it pushes on my tailbone which already gives me chronic pain. It could be larger and more rounded But the clincher is the display does not work. I opened 2 new packs of batteries and it never turned on. How do I get this replacement part?

Defective Parts - Resolved I received the bike (on 03/15/2024) and was unable to remove bolts for either the left or right pedals to connect these to the frame of the bike, making the bike (currently) unusable. A customer service representative informed me that the pedals were “likely defective” and two new pedals will be shipped to me which I should anticipate receiving within two weeks (10 business days). Not the end of the world, however, I have a brand new bike that is currently unusable, and estimated to be so for another period of time. Updated Review (from two to four stars): I received the new pedals in (6) days and was successfully able to install these. Echelon support has contacted me and addressed my concerns.