You’re better off burning your money I purchased a treadmill from them and it smells like the wires are burning when used more than 30 minutes. I reached out within the 1 year warranty and we’re going on 2 months now and they say they haven’t heard back from their escalation team about a replacement. I’ve asked for a manager and they say one will call me back (it’s been 2 weeks and no call). Buyer beware!

Somehow they screwed up the music so I… Somehow they screwed up the music so I can't hear anymore and some class history is lost. Just one update after another but nothing seems to get better. I have a year plus left on the subscription but looking for something different that I can play on the monitor. It is a bit of a rip off, in that you buy the hardware but can't use a decent app.

Horrible membership support experience Horrible customer service regarding to the membership. My membership was canceled, and marked as such in the member portal, but the membership did renew anyways on my credit card. When contacting them, and even escalating the refund request, I got a "We regret to inform you that we are unable to process a refund as you did not reach out to us within the 48-hour timeframe following the renewal." Even with a screenshot showing the membership being canceled, they didn't blink an eye. I have to open a chargeback request with my credit card company. What a pain...

Save your money……. I purchased a bike from Echelon in September last year. Since that time we have had to contact support in an attempt to resolve a constant squeaking noise. The first visit blamed ‘alignment’ of the belt, the second visit blamed a loose pedal (!) and today exactly the same issue. Genuinely wish we had paid the extra to go for a more reputable brand.

Avoid Avoid Acoid Do not purchase anything from Echelon, worst mistake I’ve ever made. The exercise bike I purchased screen didn’t work and took an age to get a replacement. Then the App update had “glitches” and took 4 months to get sorted out. All whilst this was going on they kept taking membership payments from my account as they said they couldn’t stop them. I’ve finally managed to stop payments but I’m stuck with the machines I can’t use…….. Avoid this company