Customer service lacks service I have multiple bikes and bought a new EX5s. It has had nothing but problems and customer service says they will get back to me and never does. Terrible service!

I purchase a slimline deluxe treadmill. I purchase a slimline deluxe treadmill. Don’t make the same mistake. Loud, grinding melting plastic smell now dead in less than a year. Distance and speed tracker was never accurate. 5 calls into cut service and still no resolution and now a treadmill that is completely worthless! Do Not buy

Horrible membership support experience Horrible customer service regarding to the membership. My membership was canceled, and marked as such in the member portal, but the membership did renew anyways on my credit card. When contacting them, and even escalating the refund request, I got a "We regret to inform you that we are unable to process a refund as you did not reach out to us within the 48-hour timeframe following the renewal." Even with a screenshot showing the membership being canceled, they didn't blink an eye. I have to open a chargeback request with my credit card company. What a pain...

Never worked out of the box.i purchased… Never worked out of the box.i purchased an Ex-5. I didn't care for the screen and any of their classes. However I needed to download the app on order to get the freewheel to release so there would be less tension/ resistance while pedaling. I spoke with great customer service reps however we weren't able to get the bike to recognize the app in order to solve the issue. One would expect the bike to work out of the box. I'm bitterly disappointed in the company and I wouldn't suggest purchasing this bike to anyone.

I emailed them this on 2/22/2024 and… 4/16/2024 After I report them on here, google and BBB they offer to send a nearly identical model that cost $20 more. Here is my reply: How is that going to help me, I'm not putting another one together & trying to dispose of the other. I am disabled and live alone. I want the part or a refund and QVC said per Echelon it had to be returned in the box, which is impossible to put back in the box because you have to cut it open and remove the padding to get it out. I'm sure the display or something would be broken on the other one too, just like all the ones you sold qvc, look at the reviews. I emailed them this on 2/22/2024 and have been lied to about a replacement part being shipped until its too late to return. Body: I received a defective ez step bike I bought on QVC, Order 6988048075 2/17/2024 It didn't have enough screws and a piece of black plastic broke off of somewhere when I opened the box. Poor instructions, needs clearer screw size instructions/letter or # stickers on parts. The back rest is terribly hard and small, it pushes on my tailbone which already gives me chronic pain. It could be larger and more rounded But the clincher is the display does not work. I opened 2 new packs of batteries and it never turned on. How do I get this replacement part?