Thats mindblowing I orderd my sleepband pro, which I actually didnt want to order (so totally my fault), they just offered me the normal sleepband with no additional costs. I received the second one, I am super satisfied with the products Sleepband Pro: Really, totally black out and not any pressure on your nose or anything! Sleepband: Super comfy and super good in sound For the incredible customer service I should give another 6 stars.

Commendation I ordered the item on 22 Oct and I still haven't got my order. I contacted them on instagram and through email and they haven't responded for 2 weeks. After writing this review, I was contacted by customer support and my complaint was attended to. I received the item and a discount! They corrected the mistake. They communicated in a friendly manner and the issue was resolved. They behave like an honorable company. I like the product. I can only recommend Sleepband!

they dont answer queries I placed an order last week. I attempted to contact them just to get an order confirmation and possibly tracking information have emailed multiple times. First time nothing, second time some sort of automated email responder. very poor ustomer service I hold low hopes of even getting the product

Excellent customer service Unfortunately, I had to return my sleep band. It was too large for my head. But I am giving this a 5 star review because their customer service is EXCELLENT. I am so impressed. They issued me a full refund and reimbursed me for the cost to mail my sleep band back to them. I received an email from an actual person (not just an auto-generated email) and she helped me with the entire return process. I can't review the product since the band did not fit, but if you are thinking about ordering a sleep band, give it a try. You have nothing to lose!

Great customer service still exists! The sleep band isn't exactly what we were looking for, so we got a refund AND the older model to try out - no charge! It's so tough to find good customer service these days. Ashley was very sweet and accommodating.