Hard to cancel Customer beware. Hapbee offers no ability to cancel your monthly subscription online. You have to email them, to which they send an automated reply (Note- your subscription is not yet cancelled)… you have to then reply to the automated reply and only then will a human respond and cancel your subscription. Shoddy business practices for sure and I would not recommend being a customer.

Almost Non Existent Customer Service My order was not completely filled, yet I was charged for the entire order. I had technical questions, but nobody answered the phone except their robot. Eventually I was able to get a response via email about my short order (I figured out my technical issues on my own). Looked like I was making headway on getting my complete order filled, but then everything just turned to crickets. I sent what in my mind was my final quest for info about my order. About 1-1/2 weeks later, just as I was about to file a reverse charge claim with my bank credit card, the final piece of my order was delivered. 10/16/2023 to 1/23/2024 for completion. The communications and response time provided by this company are minus 10 stars.

Buyer Beware!! I was an early user of Hapbee and very satisfied with the technology until it stopped working four months ago. I tried to contact Hapbee the past four months on numerous occasions with not one response. I tried re-installing the app several times but was not able to log in or get the app to work. No help from them on that either. Now, I have to throw the device away. Buyer beware. They do not seem to support the product once you have purchased it.

Useless product from a dishonest company. SCAM They received my return as stated in their return policy but still no refund 2 weeks later. I doubt that I'll ever see the money and if so I'll repost. Their phone is ALWAYS busy so no one answers and the chat line is never working. If it smells like a rat it probably is a rat. This is a follow up review so after a month of waiting for my refund customer service sends me an email to review them, So of course I did and while I did FINALLY get the refund it was only after my bank contacted them. You still cannot get a hold of anyone in customer service so I stand firmly behind my original post!

I like the device I like the device, I think it is working, but I have no definitely proof of course (at least not yet). Also, their subscription is way too expensive compared to (generally speaking) similar wellness wearables.