Useless product from a dishonest company. SCAM They received my return as stated in their return policy but still no refund 2 weeks later. I doubt that I'll ever see the money and if so I'll repost. Their phone is ALWAYS busy so no one answers and the chat line is never working. If it smells like a rat it probably is a rat. This is a follow up review so after a month of waiting for my refund customer service sends me an email to review them, So of course I did and while I did FINALLY get the refund it was only after my bank contacted them. You still cannot get a hold of anyone in customer service so I stand firmly behind my original post!

Almost Non Existent Customer Service My order was not completely filled, yet I was charged for the entire order. I had technical questions, but nobody answered the phone except their robot. Eventually I was able to get a response via email about my short order (I figured out my technical issues on my own). Looked like I was making headway on getting my complete order filled, but then everything just turned to crickets. I sent what in my mind was my final quest for info about my order. About 1-1/2 weeks later, just as I was about to file a reverse charge claim with my bank credit card, the final piece of my order was delivered. 10/16/2023 to 1/23/2024 for completion. The communications and response time provided by this company are minus 10 stars.

I like the device I like the device, I think it is working, but I have no definitely proof of course (at least not yet). Also, their subscription is way too expensive compared to (generally speaking) similar wellness wearables.

It helps occasionally I have had the hapbee device for 10 months and I’ve had mixed experiences with it. I usually use it to enhance drowsiness and to sleep better but it is not a consistent benefit. I have to use the other tools I know to help me sleep or fall back to sleep ie.Calm app, CBT insomnia training, melatonin, etc. I wish the 365 guarantee was available for my purchase.

Beware of FedEx duty and tax charge I am giving a one star review simply because I have emailed Hapbee twice regarding an invoice I have received from FedEx for £66.00 for duty and tax. As there is nothing to inform a purchaser from outside of the US that there would be this extra charge I am not ‘Happy’ at all. I have not received a reply. I have been using the Hapbee for 10 days and so far I think it’s brilliant.