I got this as a present I got this as a present, however after over half hour trying to pair it to my phone Bluetooth either via QR scan or manually keying in the SN I gave up. Not willing to waste my time this way any longer. I have never encountered a Bluetooth enabled device that won’t pair one way or the other with my phone. Let alone such an expensive one. Noting device SN: A114920. I don’t recommend Hapbee for this reason. Get this issue sorted out.

Almost Non Existent Customer Service My order was not completely filled, yet I was charged for the entire order. I had technical questions, but nobody answered the phone except their robot. Eventually I was able to get a response via email about my short order (I figured out my technical issues on my own). Looked like I was making headway on getting my complete order filled, but then everything just turned to crickets. I sent what in my mind was my final quest for info about my order. About 1-1/2 weeks later, just as I was about to file a reverse charge claim with my bank credit card, the final piece of my order was delivered. 10/16/2023 to 1/23/2024 for completion. The communications and response time provided by this company are minus 10 stars.

I've been charged US$149/year for the… I've been charged US$149/year for the last 4 years since purchasing a Hapbee on a crowd funding program with a 90 day free subscription... the device didn't work and as such I've not had any benefit, I do not have access to the account through their website and a password reset says the account doesn't exist. They haven't responded to any of the emails I've sent the last couple of years trying to cancel the subscription. Avoid this company, even if some of their products show promise, their service and subscriptions do not!

Beware of FedEx duty and tax charge I am giving a one star review simply because I have emailed Hapbee twice regarding an invoice I have received from FedEx for £66.00 for duty and tax. As there is nothing to inform a purchaser from outside of the US that there would be this extra charge I am not ‘Happy’ at all. I have not received a reply. I have been using the Hapbee for 10 days and so far I think it’s brilliant.

It helps occasionally I have had the hapbee device for 10 months and I’ve had mixed experiences with it. I usually use it to enhance drowsiness and to sleep better but it is not a consistent benefit. I have to use the other tools I know to help me sleep or fall back to sleep ie.Calm app, CBT insomnia training, melatonin, etc. I wish the 365 guarantee was available for my purchase.