Beware of FedEx duty and tax charge I am giving a one star review simply because I have emailed Hapbee twice regarding an invoice I have received from FedEx for £66.00 for duty and tax. As there is nothing to inform a purchaser from outside of the US that there would be this extra charge I am not ‘Happy’ at all. I have not received a reply. I have been using the Hapbee for 10 days and so far I think it’s brilliant.

Helps me study and sleep I heard of Hapbee through two of my favorite podcasters, Dave Asprey and Ben Greenfield. As a PhD student I use it when I am studying or reading research articles. I have also had significant trouble falling back to sleep after waking up in the middle of the night so I also set it to the deep sleep setting and have it on all night under my pillow. For the amount of use I get out of it I say it was a worthy investment.

Almost Non Existent Customer Service My order was not completely filled, yet I was charged for the entire order. I had technical questions, but nobody answered the phone except their robot. Eventually I was able to get a response via email about my short order (I figured out my technical issues on my own). Looked like I was making headway on getting my complete order filled, but then everything just turned to crickets. I sent what in my mind was my final quest for info about my order. About 1-1/2 weeks later, just as I was about to file a reverse charge claim with my bank credit card, the final piece of my order was delivered. 10/16/2023 to 1/23/2024 for completion. The communications and response time provided by this company are minus 10 stars.

I got this as a present I got this as a present, however after over half hour trying to pair it to my phone Bluetooth either via QR scan or manually keying in the SN I gave up. Not willing to waste my time this way any longer. I have never encountered a Bluetooth enabled device that won’t pair one way or the other with my phone. Let alone such an expensive one. Noting device SN: A114920. I don’t recommend Hapbee for this reason. Get this issue sorted out.

Update to last review Oct. 14th Today I received from the Hapbee Company a return box and label for the defective Wearable I have. Much to my surprise when I opened the box, a new Wearable was waiting for me in the box!🤙🏽🤙🏽🤙🏽. Much appreciated. Thank you for the response and professionalism.must be working already. Again thank you.