Wrong product, delayed those response from costumer service, but issue was resolved Initially I ordered a product that didn't have a complete description and was not able to use properly in the US. I sent an email about returning it for a refund on Tuesday, January, 6, 2015, and a week later had not received a reply. I gave the company a 1 star rating. After Expansys reps saw my review they called me directly and resolved the issue by offering a full refund for my return and shipping. I will probably not use this company again, but I changed my rating to 4 stars due to their assistance.

Incompetent Customer Service Ordered a phone and paid extra for expiteded shipping. Item still hasn't shipped a couple days later so emailed to ask when it should arrive. I was told that they were only expecting stock a week later, I replied to then cancel my order. The following day I got another email that the item had shipped. I emailed again and was told now, they couldn't cancel it as it had shipped already. Eventually managed to get them to request FedEx return the item to them. I had to speak to 3 different customer service reps who had no record of each preceding conversation and the whole affair was unnecessary and extremely frustrating. Not so much as an apology or even, recognition of their mistakes.

I was not impressed Expansys Usa had reasonable prices, but that's about all. The product I purchased was poorly described I purchased an LG G3 unlocked from them. They failed to mention that it was a European version that would not get 4g LTE.This seems kind of important! It also did not have the Android speech command on the keyboard. There seems to be no warranty or any opportunity to purchase one. Of the 3 customer service people I "chatted" with online, 2 were useless, and one was reasonable. Their customer phone line put me on endless (literally) hold. A few days later, when I called, it directed me to chat online. I would not go to this dealer again.

Manufactured Refurbished Nexus 4 I purchased a manufactured refurbished Nexus 4 from expansys-usa.com. Everything about the order, shipment, delivery was perfect. This is an excellent company and I would highly recommend them. I will certainly purchase from them again. Thank you for my new cell phone. I am very pleased with Expansys.com, and my new phone. Ken

Quick efficient wonderful marvelous service I had a problem with the USB cable included with my Nexus tablet. I contacted the customer service manager and he resolved the problem quickly and efficiently. I honestly have not experienced any other online seller who responds so quickly to problems. I recommend this company highly. Thank you for being an honest online company.